Because there are no fees or costs associated with your InvestNow account, even if you have no money or managed funds in the account, there is no need to close your account.

However, should you wish to do so please contact us on 0800 499 466 or contact@investnow.co.nz

Deposits
Deposits are processed throughout the working day, and should be in your InvestNow Transaction account within two or three hours, assuming you have used the correct nominated bank account and have included the correct reference. You will receive an email notifying you once the deposit has been processed and your monies are now available to invest.

Withdrawals
For withdrawals to your nominated bank account, the cut-off is 4pm for the withdrawal to be paid on the same day – otherwise the withdrawal will be processed on the afternoon of the following business […]

You have fifteen minutes to enter the security code, when logging in.  After that you will have to request a new code.  You can do this by either logging in again or click the link to request a new code.

We will be in touch with you prior to the expiry date of the document(s) you have used for the AML verification process, and will advise you to repeat the AML verification process with your new documents.

You will hear from us approximately one month prior to your original documents expiring, and will have one month, after the expiry date of the original documents, in which to complete the AML verification. If you do not complete this within the month, your account may be suspended until the task is completed […]

There are four different member types for InvestNow:

• Owner
• Accountant
• Auditor
• Viewer

Each member type can have either Authoriser permissions (has full delegated authority and access to the account and all functionality) or view-only where they are unable to process any transactions.