Customer Service Update: Delay in allocating deposits, February 12
Due to technical issues with our banking provider, we are currently unable to export transactions made after Friday the 8th of February, and as a result we have not been able to allocate customer deposits made on the 9th, 10th or 11th of February which would normally have been allocated to InvestNow accounts this morning. We apologise for the inconvenience.
Please check this page or our Facebook page for updates as we work to resolve this issue and make your funds available.
Update – 11:30am
Deposits are now being manually allocated, but it will take some time before they have all been done. The larger deposits have already been allocated. Please note that the daily cut-off time for orders is 12pm as usual.
Update – 5:00pm
All deposits were allocated earlier this afternoon. Any regular investment plans which failed this morning due to a delayed deposit will go through tomorrow morning instead. While BNZ’s internet banking outage is ongoing, we hope that their issues will be resolved by tomorrow – if not, we will provide an update on this page and on Facebook.
Update – 13 February
The transaction history issue has now been resolved, which means all deposits received yesterday have been allocated automatically at 9am, as usual.
If we can help in any way with these, or any other matter, please don’t hesitate to contact us on 0800 499 466 (Mon-Fri 8:00 to 5:00pm, excluding public holidays) or e-mail us at email@example.com.