Cloudcheck is the technology partner we work with to provide a customer identity verification solution – specifically we use their IDScan solution for the bio-metric identity verification.  Learn more about Cloudcheck here.

In some circumstances, we may be required to ask you about the source of the funds that you have invested, and ask for documents to verify this information – for example, if you made an unusually large deposit. This table shows examples of the documents that we may be able to accept as evidence of the source of your funds:

This list is not exhaustive and the types of documents we would accept will depend on your individual circumstances and the amounts involved. In most circumstances we can also […]

Some common questions for verifying your identity using the IDScan tool from Cloudcheck

I use an iPhone, and it can’t detect my camera.  What do I do?

1. Go to Settings
2. Find and select Safari
3. Scroll towards the bottom and select Camera
4. Change permission to Ask
5. Reload the Safari page and you grant access when requested

I use an Android phone, and it can’t detect my camera or I accidentally rejected access to my camera.

If you are using Android 10 or below please do the following:

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