Deposits
Deposits are processed throughout the working day, and should be in your InvestNow Transaction account within two or three hours, assuming you have used the correct nominated bank account and have included the correct reference. You will receive an email notifying you once the deposit has been processed and your monies are now available to invest.

Withdrawals
For withdrawals to your nominated bank account, the cut-off is 4pm for the withdrawal to be paid on the same day – otherwise the withdrawal will be processed on the afternoon of the following business […]

You have fifteen minutes to enter the security code, when logging in.  After that you will have to request a new code.  You can do this by either logging in again or click the link to request a new code.

We will be in touch with you prior to the expiry date of the document(s) you have used for the AML verification process, and will advise you to repeat the AML verification process with your new documents.

You will hear from us approximately one month prior to your original documents expiring, and will have one month, after the expiry date of the original documents, in which to complete the AML verification. If you do not complete this within the month, your account may be suspended until the task is completed […]

There are four different member types for InvestNow:

• Owner
• Accountant
• Auditor
• Viewer

Each member type can have either Authoriser permissions (has full delegated authority and access to the account and all functionality) or view-only where they are unable to process any transactions.

That’s something we will have to do for you.

Please follow these simple steps:

1. Go to the Home Page (www.InvestNow.co.nz) and select the link for Resources in the main navigation
2. Click Resources and then click Forms
3. Select and download the form titled “Change of Details”
4. Complete the relevant sections
5. Sign, scan and e-mail the completed form to contact@investnow.co.nz

We will confirm the request has been action by return e-mail.

Please contact us immediately on 0800 499 466 or e-mail us at contact@investnow.co.nz.

Our contact center is available on 0800 499 466 Mon-Fri 8:00am to 5:00pm, except national public holidays.

What security steps should I take to protect my computer?

Online security best practices today include (includes links to resources such as Netsafe & CERT NZ):