Deposits
Deposits are processed throughout the working day, and should be in your InvestNow Transaction account within two or three hours, assuming you have used the correct nominated bank account and have included the correct reference. You will receive an email notifying you once the deposit has been processed and your monies are now available to invest.

Withdrawals
For withdrawals to your nominated bank account, the cut-off is 4pm for the withdrawal to be paid on the same day – otherwise the withdrawal will be processed on the afternoon of the following business […]

Where you have selected either the email or SMS (text) passcode option, the codes received will be valid for approximately 15 minutes.

If you have selected to use our preferred method, the authenticator app, the code is generally valid for 30 seconds.

That’s something we will have to do for you.  Give us a call on 0800499466, or contact us via email (contact@investnow.co.nz), and we will action the change for you.

Please contact us immediately on 0800 499 466 (for international calls, use +64 4 499 9691) or e-mail us at contact@investnow.co.nz.

Our contact center is available Mon-Fri 8:00am to 5:00pm, except national public holidays.

What security steps should I take to protect my computer?

Online security best practices today include (includes links to resources such as Netsafe & CERT NZ):

All you need is your e-mail address.

Visit www.investnow.co.nz and click “Login” in the top righthand corner of the page.   Repeat this at the next stage, and then enter your password.

If you can not remember your password, click the “Forgot password?” link and we will send you instructions to reset your password.

Alternatively, contact us at 0800499466 or contact@investnow.co.nz.