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  • About
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    • InvestNow’s 10 investing principles
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    • Fees & Charges
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How do I make regular deposits into my InvestNow cash account?

You can establish a regular deposit to your InvestNow Transaction Account with an automatic payment from your nominated bank account.

If you have already made a deposit to your InvestNow Transaction Account, you use the same bank account and reference details when establishing your automatic payment.  The reference is unique to you and does not change.

If you have yet to make a deposit into your InvestNow account, login and go to the Home page.  Click on the Deposit funds link (can be found under Quick actions).  A page will appear which provides the […]

By Mike Heath|2019-06-14T14:13:51+12:00December 10th, 2016|Account Questions|Comments Off on How do I make regular deposits into my InvestNow cash account?
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Can I have more than one InvestNow account?

Yes you can have multiple InvestNow accounts.  Using a single email address, as your unique login, once you have logged in you can switch between the accounts you have been linked to.

By Mike Heath|2026-08-05T09:03:45+12:00December 10th, 2016|Account Questions|Comments Off on Can I have more than one InvestNow account?
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How long before I can access my InvestNow account?

You can access your InvestNow account at any stage after having started the “Join Now” process.  You are able to invest in managed funds once your account is active and you have money in your InvestNow Transaction Account.

By Mike Heath|2019-06-14T14:15:30+12:00December 10th, 2016|Account Questions|Comments Off on How long before I can access my InvestNow account?
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How do I obtain a certified copy of an identification document?

How do I obtain a certified copy of an identification document?

We are required by law to verify your identity as part of the account opening process and ongoing due diligence (Anti-Money Laundering and Countering Financing of Terrorism Act 2009).

Where we ask you to supply certified copies of your identification documentation, you can ask “Trusted Reference” persons from the following occupations to complete this verification.

  • Justice of the Peace
  • Lawyer
  • Registered medical doctor
  • Registered teacher
  • Registered chartered accountant
  • Kaumatua
  • Minister of religion
  • Member of parliament
  • Notary public
  • Employee of the […]
By Mike Heath|2025-06-19T12:35:02+12:00December 10th, 2016|Account Questions|Comments Off on How do I obtain a certified copy of an identification document?
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When I sell managed funds, how do I get the money?

When you sell managed funds the proceeds of the sale are deposited into your InvestNow Transaction Account. Once there, you can then withdraw those funds by transferring them to your nominated account.

To raise a Withdrawal instruction click on the Withdraw funds link on the Home Page (can be found under Quick actions).

 

By Mike Heath|2019-06-14T14:16:50+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on When I sell managed funds, how do I get the money?
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How do I determine my correct PIR?

How do I determine my correct PIR?

The Inland Revenue Department (IRD) have a really usefull calculator to help you confirm your correct Prescribed Investor Rate (PIR), available here.

By Mike Heath|2026-08-14T08:46:58+12:00December 10th, 2016|Account Questions, Tax Questions|Comments Off on How do I determine my correct PIR?
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How is any income or distributions from funds paid to me?

If you selected to have any income or distributions paid to you, and not reinvested in the same fund, any monies will be credited to your InvestNow Transaction Account.

If you had selected to have any income or distributions reinvested in the specific fund, this will happen automatically.

By Mike Heath|2019-06-14T14:20:11+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on How is any income or distributions from funds paid to me?
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Can I amend an order?

Noting that orders are processed at 12pm each Business Day, you can amend/cancel an order up to 12pm on the Business Day the order is due to be processed. However, once the order changes to “Pending” status (after it has been processed at 12pm) it can not be amended or cancelled.

For example, if you raised an order on a Saturday, the order will not be processed until 12pm on the following Monday, assuming Monday is a Business Day, so you have up until then to amend the order. If you […]

By Mike Heath|2026-07-29T09:08:39+12:00December 10th, 2016|Account Questions|Comments Off on Can I amend an order?
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How do I know if my Invest or Sell order has been executed?

You will receive a notification in a number of ways:

  1. The order will appear in the list of Completed orders on the Orders page
  2. The addition (invest) or reduction (sell) of units will appear in your Holdings.
By Mike Heath|2019-06-14T14:22:38+12:00December 10th, 2016|Account Questions|Comments Off on How do I know if my Invest or Sell order has been executed?
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Do I need any specific investment knowledge?

You do not need to be an investing expert, but you certainly need to understand some core principles and have the time to do your homework – ensuring that your investing suits your risk appetite, goals, knowledge etc.

We do not provide personal financial advice, but we do provide heaps of content and resources that will help guide/educate you – here are some of the key ones:

  • The InvestNow Investing Principles,
  • Our Investing Workshops.  You will receive invitations, across the year, to attend online.  You […]
By Mike Heath|2026-08-10T15:44:00+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off on Do I need any specific investment knowledge?
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Online security best practices and additional steps to take, specific to your InvestNow account. Read our FAQ here.

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Please also note that we will not provide direct links to the secure portal login page in any email communication - we will direct you to the login page on our public site here.

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Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees, which are not passed on to our customers. Read our FAQ here.

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Our focus is on helping people and providing information, based upon understanding their objectives and level of knowledge. We are one component of a person's financial landscape and actively promote that our customers seek personalised advice from qualified advisers external to InvestNow. Past performance is not necessarily indicative of future performance. The issuer and manager of the InvestNow KiwiSaver Scheme and Foundation Series Funds is FundRock NZ Ltd. For the InvestNow KiwiSaver Scheme Product Disclosure Statement click here. For the Foundation Series Product Disclosure Statement click here.

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You can produce an Investor Report for your Managed Funds, Term Deposits or KiwiSaver portfolio anytime, online - see our FAQ here.

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