How do I obtain a certified copy of an identification document?

We are required by law to verify your identity as part of the account opening process and ongoing due diligence (Anti-Money Laundering and Countering Financing of Terrorism Act 2009).

Where we ask you to supply certified copies of your identification documentation, you can ask “Trusted Reference” persons from the following occupations to complete this verification.

Justice of the Peace
Lawyer
Registered medical doctor
Registered teacher
Registered chartered accountant
Kaumatua
Minister of religion
Member of parliament
Notary public
Employee of the […]

By Mike Heath|2025-06-19T12:35:02+12:00December 10th, 2016|Account Questions|Comments Off

When I sell managed funds, how do I get the money?

When you sell any managed funds the net proceeds of the sale are deposited into your InvestNow Transaction Account. Once there, you can then withdraw those funds by transferring them to your nominated account, or reinvest the monies.

To raise a Withdrawal instruction, once logged in click on the Withdrawal link on the Dashboard and follow the instructions there.

Withdrawals are processed once a day and should be in your nominated bank account between 4pm and 5pm on the same working day.

By Mike Heath|2026-08-28T11:41:19+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off

How do I determine my correct PIR?

The Inland Revenue Department (IRD) have a really usefull calculator to help you confirm your correct Prescribed Investor Rate (PIR), available here.

By Mike Heath|2026-08-14T08:46:58+12:00December 10th, 2016|Account Questions, Tax Questions|Comments Off

How is any income or distributions from funds paid to me?

When you create your account you select if you want distributions to be paid in cash or have them reinvested.

If you select cash, the distribution is credited to your InvestNow Transaction Account where it is available to be invested or withdrawn.
If you select reinvesting, the distribution is reinvested into the same fund that generated the distribution.

Please contact us (contact@investnow.co.nz) if you wish to change your distribution preference.

By Mike Heath|2026-08-28T10:51:10+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off

Can I amend an order?

Noting that orders are processed at 12pm each Business Day, you can amend/cancel an order up to 12pm on the Business Day the order is due to be processed. However, once the order changes to “Pending” status (after it has been processed at 12pm) it can not be amended or cancelled.

For example, if you raised an order on a Saturday, the order will not be processed until 12pm on the following Monday, assuming Monday is a Business Day, so you have up until then to amend the order. If you […]

By Mike Heath|2026-07-29T09:08:39+12:00December 10th, 2016|Account Questions|Comments Off

How do I know if my Invest or Sell order has been executed?

Your order will no longer be visible in the Buy & Sell > Pending Instructions page, and the the addition (invest) or reduction (sell) of units will appear in the Holdings page.

By Mike Heath|2026-08-27T09:07:10+12:00December 10th, 2016|Account Questions|Comments Off

Do I need any specific investment knowledge?

You do not need to be an investing expert, but you certainly need to understand some core principles and have the time to do your homework – ensuring that your investing suits your risk appetite, goals, knowledge etc.

We do not provide personal financial advice, but we do provide heaps of content and resources that will help guide/educate you – here are some of the key ones:

The InvestNow Investing Principles,
Our Investing Workshops. You will receive invitations, across the year, to attend online. You […]

By Mike Heath|2026-08-10T15:44:00+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off

Do I need to invest a minimum initial amount?

There is no minimum amount for deposits into your InvestNow Transaction Account.

Minimum investment amount for Managed Funds purchases is $50, when part of a Regular Investment Plan, or $250 for one-off investments

By Mike Heath|2019-06-14T14:24:54+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off

Can I create a direct debit from my Nominated Account to my InvestNow account from within InvestNow?

It is not possible to establish a Direct Debit (DD) for your InvestNow account.

You can transfer money into your InvestNow Transaction Account by online bill payment or direct credit from your Nominated bank account.

By Mike Heath|2026-08-05T08:53:45+12:00December 10th, 2016|Account Questions|Comments Off

How much interest does my InvestNow cash account earn?

Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees (for example, a $0.15 fee for each and every deposit by a customer) which are not passed on to our customers.

The interest that InvestNow receives is the Official Cash Rate (OCR).

Here are some examples of the calculations for any interest that could be received by InvestNow:

A […]

By Mike Heath|2026-08-10T15:53:44+12:00December 10th, 2016|Account Questions|Comments Off