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What is a nominated account?

When you open your InvestNow account you are asked to provide the details of a nominated bank account (nominated account). You deposit money into your InvestNow Transaction account from your nominated bank account and when you withdraw money from InvestNow it is transferred to your nominated bank account. The nominated bank account must be under your control.

We do not accept cheque or cash deposits.

By Mike Heath|2019-06-14T14:27:36+12:00December 10th, 2016|Account Questions, Term Definitions|Comments Off on What is a nominated account?
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How do I pay for my Managed Funds?

InvestNow provides each customer with a Transaction account. You transfer money from your nominated bank account, into your InvestNow Transaction account and then use this money, once cleared, to pay for managed funds.

You will need the details of the bank account, into which you will make the deposit, and your unique reference, so we can make sure all deposits are credited to your InvestNow Transaction Account.

To get these details (note – these do not change so we would recommend you set up a new bill payee for future use, using […]

By Mike Heath|2026-08-27T09:18:26+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off on How do I pay for my Managed Funds?
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What is the Transaction Account?

Each InvestNow account has a “Transaction Account” – it’s just like a bank account for money coming in and out of your InvestNow account.

Currently no interest is paid to you on your balance within the Transaction Account. We receive the interest on any money held within the Transaction Account.  This interest is used to pay Costs associated with offering and operating InvestNow.

You transfer money, from your nominated bank account, into your InvestNow Transaction Account to purchase investments.  And when you sell investments, the net sale proceeds are credited to your […]

By Mike Heath|2026-09-01T09:19:28+12:00December 10th, 2016|Account Questions, Term Definitions|Comments Off on What is the Transaction Account?
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What are the fees and costs?

InvestNow does not charge any account or administration fees (we do receive a distribution fee on Term Deposits, see FAQ here, and interest held in Transaction Accounts, see FAQ here).

Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied […]

By Mike Heath|2024-10-18T11:08:21+13:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off on What are the fees and costs?
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Can I verify my identity offline?

There are two ways we can verify your identity.

  1. You can get either your passport or driver’s licence certified. You can find a list of who can certify the documents here and the certification needs to be within the last 3 months. You will also need to provide Proof of address e.g. utility bill or a bank statement.
  2. We can send you a link to complete the identity verification electronically. You will need a New Zealand driver’s licence or New Zealand passport to complete this.

The identities of […]

By Mike Heath|2026-07-31T11:04:51+12:00December 10th, 2016|Account Questions|Comments Off on Can I verify my identity offline?
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What are my responsibilities as a customer of InvestNow?

You should read the Client Agreement carefully to ensure that you understand all of the terms and conditions of your agreement with us.

You should read the disclosure material for any fund before investing. We strongly recommend that you seek independent advice before making any investment.

By Mike Heath|2019-06-14T14:32:14+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off on What are my responsibilities as a customer of InvestNow?
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InvestNow is a member of the Apex Group
To learn more about the Apex Group please visit here.

Security steps to protect you online
Online security best practices and additional steps to take, specific to your InvestNow account. Read our FAQ here.

Links to the login page
Please also note that we will not provide direct links to the secure portal login page in any email communication - we will direct you to the login page on our public site here.

Cash Balances
Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees, which are not passed on to our customers. Read our FAQ here.

InvestNow Service, InvestNow KiwiSaver Scheme & Foundation Series Funds
Our focus is on helping people and providing information, based upon understanding their objectives and level of knowledge. We are one component of a person's financial landscape and actively promote that our customers seek personalised advice from qualified advisers external to InvestNow. Past performance is not necessarily indicative of future performance. The issuer and manager of the InvestNow KiwiSaver Scheme and Foundation Series Funds is FundRock NZ Ltd. For the InvestNow KiwiSaver Scheme Product Disclosure Statement click here. For the Foundation Series Product Disclosure Statement click here.

Investor & Portfolio Reports
You can produce an Investor Report for your Managed Funds, Term Deposits or KiwiSaver portfolio anytime, online - see our FAQ here.

Complaints
Any complaints or problems should be directed to us (InvestNow) for resolution through our internal dispute resolution process. InvestNow Saving and Investment Service Limited Level 11, ANZ Centre, 171 Featherston Street, PO Box 25003 Wellington 6140 Telephone: 0800 499 466 Email: contact@investnow.co.nz. Read more here.

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