Questions about InvestNow Archives

Why am I not receiving my Passcode as a text message?

Why am I not receiving my Passcode as a text message?

If you have elected to receive your Passcode via text, but they are not coming through, please check our Service Status page to see if there is an issue at our end. When we do experience issues with the Passcode text service we will switch everyone to email until the issue is resolved.

If there is no known issues at our end, please check that you are able to receive text messages from other numbers/services – if […]

By Mike Heath|2020-09-15T08:43:26+12:00September 15th, 2020|Questions about InvestNow|Comments Off

Does InvestNow offer accounts for children?

Many of our customers have asked if InvestNow offers accounts for children – the answer is simply, yes.

Here is what is needed to set up a child’s account with InvestNow:

A unique email address for the child, and everyone linked to the account.
A proof of ID for both the child and the parent/guardian:
- Drivers license
- Passport
- Birth Certificate
As it is unlikely that a child’s address will appear in any credit databases or land ownership records, we will accept proof of address in the parent or guardian’s name. Alternatively, […]

By Mike Heath|2024-03-28T07:25:36+13:00November 14th, 2018|Account Questions, Questions about InvestNow|Comments Off

How are my funds protected?

InvestNow client funds are held in an independent custodial account which is run and operated by Adminis, who have been appointed to provide custody services to InvestNow. This ensures that there is complete separation of client assets from InvestNow as a business. The custodial account is also structured to ensure that all assets, including the bank accounts, are ring-fenced from the custodian’s business. The custodian is audited annually and client accounts are subject to daily reconciliation.

InvestNow is a registered Financial Services Provider […]

By Mike Heath|2023-04-14T16:06:34+12:00March 15th, 2017|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off

How does InvestNow make money?

Fund managers and other providers pay InvestNow to have their products on the platform, reflecting that they want investors to be able to readily and easily access their funds via InvestNow. This does not result in any additional fees to you as the investor, as you simply pay the fees associated with the fund(s) that you select (refer to the Product Disclosure Statement for the fund for full details).

By Mike Heath|2022-11-09T08:41:41+13:00February 12th, 2017|Questions about InvestNow|Comments Off

How do I get in touch with InvestNow?

You can call or e-mail us.
Our contact center is available on 0800 499 466 Mon-Fri 8:00am to 5:00pm, except national public holidays.
You can e-mail us on contact@investnow.co.nz. We shall respond to your e-mail within 24 hours, during normal working hours.

By Mike Heath|2019-06-14T13:50:02+12:00December 18th, 2016|Questions about InvestNow|Comments Off

What happens if InvestNow decides to stop supporting an investment I hold through the service?

It is important to note that the investments that can be held through the service are subject to change. If you hold an investment and the InvestNow decides to stop supporting it, we will notify you. We may then determine that the investment will need to be sold or transferred into your own name.

By Mike Heath|2019-06-14T13:50:33+12:00December 10th, 2016|Investment Portfolio Management Questions, Questions about InvestNow|Comments Off

Are my investments with InvestNow guaranteed?

Investments that are available through InvestNow are not guaranteed by InvestNow, any of the underlying investment managers, or any other person(s).

By Mike Heath|2019-06-14T13:51:06+12:00December 10th, 2016|Questions about InvestNow|Comments Off

What browsers does InvestNow work with?

InvestNow is designed to work with the major internet browsers:

InvestNow has been built specifically for Internet Explorer and Safari browsers.
- Internet Explorer version 8 and above or version 7 using V8 Compatibility Mode. The browser can be downloaded from http://windowsupdate.microsoft.com.
- Safari browser version 533.0 and above. The browser can be downloaded from https://support.apple.com/downloads/safari
- Google Chrome users with version 20.0 and above. The browser can be downloaded from https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en-GB
- Firefox Version 11 and above. You can download this […]

By Mike Heath|2019-06-14T13:52:40+12:00December 10th, 2016|Account Questions, Questions about InvestNow|Comments Off

What costs are charged by InvestNow?

InvestNow does not charge any transaction or admin fees for your InvestNow account.

InvestNow receives a fee from some of the fund managers for making their funds available on the InvestNow platform, reflecting that they want investors to be able to readily and easily access their funds via InvestNow. This does not result in any additional fees to you as the investor, as you simply pay the fees associated with the fund(s) that you select (refer to the Product Disclosure Statement for the fund for full details).

InvestNow also receives the interest […]

By Mike Heath|2022-11-09T08:40:36+13:00December 10th, 2016|Questions about InvestNow|Comments Off

What are the fees and costs?

InvestNow does not charge any transaction or admin fees.

The investment managers on InvestNow will have different management fees and in-fund costs. You should read the relevant disclosure material for each specific fund to ascertain what costs are involved, which can include management fees, in-fund costs, buy and sell spreads, entry and exit fees, among others.

On the Invest page we display fees for each fund. These fees are the Total Fund charges (including GST) which is made up of:

Total Management & Administration charges, including Manager’s basic fee and other management […]

By Mike Heath|2023-05-29T17:52:06+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off