Why am I not receiving my Passcode as a text message?

If you have elected to receive your Passcode via text, but they are not coming through, please check our Service Status page to see if there is an issue at our end.  When we do experience issues with the Passcode text service we will switch everyone to email until the issue is resolved.

If there is no known issues at our end, please check that you are able to receive text messages from other numbers/services – if not, it may be an issue with your mobile phone service provider (check their website for any service updates).

Alternatively, please contact us on 0800 499 466 or contact@investnow.co.nz (8:00 am to 5:00 pm Mon-Fri, excluding national public holidays) and we can look into it further from our end.