Questions about InvestNow Archives

Why am I not receiving my Passcode as a text message?

Why am I not receiving my Passcode as a text message?

If you have elected to receive your Passcode via text, but they are not coming through, please check our Service Status page to see if there is an issue at our end. When we do experience issues with the Passcode text service we will switch everyone to email until the issue is resolved.

If there is no known issues at our end, please check that you are able to receive text messages from other numbers/services – if […]

By Mike Heath|2020-09-15T08:43:26+12:00September 15th, 2020|Questions about InvestNow|Comments Off

Does InvestNow offer accounts for children?

Many of our customers have asked if InvestNow offers accounts for children – the answer is simply, yes.

Here is what is needed to set up a child’s account with InvestNow:

A unique email address for the child, and everyone linked to the account.
A proof of ID for both the child and the parent/guardian:
- Drivers license
- Passport
- Birth Certificate
As it is unlikely that a child’s address will appear in any credit databases or land ownership records, we will accept proof of address in the parent or guardian’s name. Alternatively, […]

By Mike Heath|2024-03-28T07:25:36+13:00November 14th, 2018|Account Questions, Questions about InvestNow|Comments Off

How are my funds protected?

InvestNow client funds are held in an independent custodial account which is run and operated by Adminis, who have been appointed to provide custody services to InvestNow. This ensures that there is complete separation of client assets from InvestNow as a business. The custodial account is also structured to ensure that all assets, including the bank accounts, are ring-fenced from the custodian’s business. The custodian is audited annually and client accounts are subject to daily reconciliation.

InvestNow is a registered Financial Services Provider […]

By Mike Heath|2023-04-14T16:06:34+12:00March 15th, 2017|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off

How does InvestNow make money?

Fund managers pay InvestNow to have their products on the platform, reflecting that they want investors to be able to readily and easily access their funds via InvestNow.

Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied in addition to the fund charges.

*More […]

By Mike Heath|2024-08-21T10:42:23+12:00February 12th, 2017|Questions about InvestNow|Comments Off

How do I get in touch with InvestNow?

You can call or e-mail us.
Our contact center is available on 0800 499 466 Mon-Fri 8:00am to 5:00pm, except national public holidays.
You can e-mail us on contact@investnow.co.nz. We shall respond to your e-mail within 24 hours, during normal working hours.

By Mike Heath|2019-06-14T13:50:02+12:00December 18th, 2016|Questions about InvestNow|Comments Off

What happens if InvestNow decides to stop supporting an investment I hold through the service?

It is important to note that the investments that can be held through the service are subject to change. If you hold an investment and the InvestNow decides to stop supporting it, we will notify you. We may then determine that the investment will need to be sold or transferred into your own name.

By Mike Heath|2019-06-14T13:50:33+12:00December 10th, 2016|Investment Portfolio Management Questions, Questions about InvestNow|Comments Off

Are my investments with InvestNow guaranteed?

Investments that are available through InvestNow are not guaranteed by InvestNow, any of the underlying investment managers, or any other person(s).

By Mike Heath|2019-06-14T13:51:06+12:00December 10th, 2016|Questions about InvestNow|Comments Off

What browsers does InvestNow work with?

InvestNow is designed to work with the major internet browsers:

InvestNow has been built specifically for Internet Explorer and Safari browsers.
- Internet Explorer version 8 and above or version 7 using V8 Compatibility Mode. The browser can be downloaded from http://windowsupdate.microsoft.com.
- Safari browser version 533.0 and above. The browser can be downloaded from https://support.apple.com/downloads/safari
- Google Chrome users with version 20.0 and above. The browser can be downloaded from https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en-GB
- Firefox Version 11 and above. You can download this […]

By Mike Heath|2019-06-14T13:52:40+12:00December 10th, 2016|Account Questions, Questions about InvestNow|Comments Off

What costs are charged by InvestNow?

InvestNow does not charge any account or administration fees for your InvestNow account.

Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied in addition to the fund charges.

*More details available for the Vanguard and Foundation Series Funds. […]

By Mike Heath|2024-08-21T10:45:57+12:00December 10th, 2016|Questions about InvestNow|Comments Off

What are the fees and costs?

InvestNow does not charge any account or administration fees (we do receive a distribution fee on Term Deposits, see FAQ here, and interest held in Transaction Accounts, see FAQ here).

Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied […]

By Mike Heath|2024-10-18T11:08:21+13:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Questions about InvestNow|Comments Off