Multi-Factor Authentication

How can I update my Multi-Factor Authentication (MFA) preference?

There are now three options available to you, for receiving your unique passcode each time you login:

  • Email
  • SMS/Text
  • Authentication App (NEW).

To change your MFA preference and/or switch to the Authentication App, follow these simple steps:

1) Log into your account

2) Click on the email address that appears in the top righthand side of the page:

3) Select “Security Settings“:

4) […]

By |2025-12-15T14:39:12+13:00December 10th, 2025||Comments Off on Multi-Factor Authentication

How can I produce reports for my Managed Funds, Term Deposit or KiwiSaver Portfolios?

Producing reports for your Managed Funds & TDs portfolio

Once logged in there are three types of reports you can produce, for whatever period you choose:

  • General Ledger Report – provides information about your portfolio returns, contributions, tax information, and more (Excel format)
  • Investment Report – provides information about your portfolio returns, contributions, tax information, and more (PDF format)
  • Tax Summary Report – provides […]
By |2026-08-05T09:26:15+12:00October 28th, 2025||Comments Off on How can I produce reports for my Managed Funds, Term Deposit or KiwiSaver Portfolios?

How does the distribution fee InvestNow earns for Term Deposits work?

InvestNow Term Deposit Distribution Fee

InvestNow earns a distribution fee of 0.10% for the Term Deposit (TD) service.  This fee does not result in any additional fees for you, or reduction in the interest rate you receive, for the Term Deposit(s) you invest in.

The rate you receive for the TD you invest in is the rate you see when you select the bank/term.  In addition to the rate you receive, InvestNow will be earning a 0.10% distribution fee.

An example:

  • A customer invests in the 3m TD from bank […]
By |2023-05-04T16:42:17+12:00May 3rd, 2023|, , |Comments Off on How does the distribution fee InvestNow earns for Term Deposits work?

What do each of the column headings mean for the fund manager table?

What do each of the column headings mean for the fund manager table?

Sector:
Sector refers to the type of asset the managed fund invests into, such as a diversified fund, cash fund, listed property fund, etc.

PDS Fee:
The PDS fee is the annual management fee estimate as stated in the Product Disclosure Statement (PDS) for this fund.

QFU Fee:
The Quarterly Fund Update (QFU) Fee is the latest actual fee charged by the fund in its most recent financial year, as stated in the fund’s most recent Quarterly Fund Update.

Buy/Sell Spread:
When you buy or […]

By |2026-01-15T13:44:10+13:00April 19th, 2023||0 Comments

What documents can be provided as evidence of Source of Funds?

In some circumstances, we may be required to ask you about the source of the funds that you have invested, and ask for documents to verify this information – for example, if you made an unusually large deposit. This table shows examples of the documents that we may be able to accept as evidence of the source of your funds:

This list is not exhaustive and the types of documents we would accept will depend on your individual circumstances and the amounts involved. In most circumstances we can also […]

By |2022-11-03T09:47:43+13:00October 21st, 2022||0 Comments

How to verify your ID with the IDscan tool from Cloudcheck

Some common questions for verifying your identity using the IDScan tool from Cloudcheck

I use an iPhone, and it can’t detect my camera.  What do I do?

  1. Go to Settings
  2. Find and select Safari
  3. Scroll towards the bottom and select Camera
  4. Change permission to Ask
  5. Reload the Safari page and you grant access when requested

I use an Android phone, and it can’t detect my camera or I accidentally rejected access to my camera.

If you are using Android 10 or below please do the following:

    […]
By |2022-11-03T09:48:20+13:00September 29th, 2022||0 Comments

What is a diversified fund?

What is a diversified fund?

A diversified fund invests in a range of asset classes, regions, and/or industry sectors.  Each of these assets have different characteristics eg their values may not all rise or decline at the same time.  Investing in a range reduces the potential risk that anyone sector/region/industry can have on the overall performance of the fund – spreading the risk.

Diversified funds can be built to align to specific risk profiles, for example, Conservative, Balanced or Growth.

By |2020-12-04T09:39:55+13:00December 4th, 2020|, |Comments Off on What is a diversified fund?

What does the KiwiSaver Summary provide?

What does the KiwiSaver Summary provide?

It provides a high-level overview of your portfolio, including details such as:

Your contributions – Contributions you have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Employer’s contributions – Contributions your employer(s) have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Government contributions – Contributions the government have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before […]

By |2026-08-28T11:26:04+12:00November 24th, 2020||Comments Off on What does the KiwiSaver Summary provide?