Firstly, we can confirm these requests for information are legitimate.

All NZ financial institutions must comply with the Anti-Money Laundering regulations.    Unfortunately, we don’t have all the information we need to meet these regulatory requirements for some of our InvestNow customer’s accounts.

Where we have been in contact with you directly, requesting the additional information, we very much appreciate your prompt and complete responses to these requests.

Here are some FAQs which address some of the specific information requests:

• What documents can be provided as evidence of Source of Funds?
• How to provide details about your intended use for your InvestNow account (Nature & Purpose)?
• How to verify your ID with the IDscan tool from Cloudcheck