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FAQs2023-05-10T15:00:18+12:00

Frequently asked questions:

How is performance calculated?2026-09-18T14:34:00+12:00

How is performance calculated?

InvestNow provides two different ways of viewing portfolio-level performance:

  • ‘My Returns’ uses a methodology called Extended Internal Rate of Return (XIRR). This calculation takes into account not only how your investments performed, but also when money was added or withdrawn from your portfolio. As a result, it reflects the actual growth of your money over time and represents your ‘real world’ investment experience
  • ‘Investment Returns’ uses a methodology called Time Weighted Return (TWR). This removes the impact of money movements into and out of a fund and focuses solely on the performance generated by the underlying fund through market movements and the decisions of the investment manager.

A simple way to think about the difference is:

  • ‘Investment Returns’ answers: “How have my investments performed?”
  • ‘My Returns’ answers: “How has my money actually grown?”

Neither measure is more correct than the other. They simply provide different perspectives on performance.

What is InvestNow?2026-09-01T09:05:24+12:00

InvestNow is an online platform for retail Kiwi investors.  We offer a comprehensive range of managed funds, bank term deposits, and our own KiwiSaver Scheme.

You can open an account online to build/maintain investment portfolios to meet your personal needs – goals, timeframes, risk appetite etc.  Accounts are available for Youths, Individuals, Joint Accounts, Family Trusts and NZ Businesses.

InvestNow is a non-advice service, however we will help you with investing education and guidance through our workshops, webinars and series of content to we produce.

InvestNow is a 100% fully-owned subsidiary of Apex Group, a “… single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world …”

Why is there a refund payment to the IRD in my KiwiSaver portfolio?2026-09-04T12:47:27+12:00

Why is there a refund payment to the IRD in my KiwiSaver portfolio?

The is typically for when the IRD realises the employee/employer/government contributions have been calculated and paid incorrectly. You may wish to contact Inland Revenue regarding the reason for the refund.

Can I see the performance of the individual investments within my portfolio?2026-09-18T14:44:55+12:00

Can I see the performance of the individual investments within my portfolio?

Yes. InvestNow’s ‘Performance by Asset’ feature allows you to drill down beyond your overall portfolio performance and view performance at the individual investment level – once logged in, go to the Performance page.

You can view performance by individual assets or investments, or by broader asset classifications such as International Shares, Australasian Shares, Property and Fixed Interest. This can help you better understand which parts of your portfolio have contributed most to your overall performance.

At present, ‘Performance by Asset’ is only available using the ‘My Returns’ or Extended Internal Rate of Return (XIRR) calculation methodology. Support for an ‘Investment Returns’ or Time Weighted Return (TWR) calculation methodology at the individual asset or asset classification level is expected to become available in the coming months.

See these additional FAQs:

How do I join the InvestNow KiwiSaver Scheme?2026-08-12T09:14:26+12:00

How do I join the InvestNow KiwiSaver Scheme?

If you are already an existing member of InvestNow:

  • Login into your managed funds account and go to the Dashboard
  • Click the InvestNow KiwiSaver option.
    • If you do not see “InvestNow KiwiSaver” you will have started the KiwiSaver account opening process. You can find the KiwiSaver account by clicking on “1 investor and 1 profile” in the top right hand corner.
      • Please check the box for this account and click the “1 investor and 1 profile” heading to switch to the account.

To complete the activation of your account, you need to select the funds and review and agree to the disclosure material.

Once this has been completed, we will organise the transfer from your current provider.

This process takes 10-15 business days to complete and you will receive an email once the funds have arrived. If this is your first time joining a KiwiSaver Scheme, the funds will arrive in 62 days as they are held by the IRD.

How do I make a voluntary contribution?2021-01-14T11:30:42+13:00

How do I make a voluntary contribution?

You can view the Public Trust bank account details for making a voluntary contribution by clicking ‘Deposit’ under the ‘Make a One-Off Contribution’ heading when you are logged into your InvestNow KiwiSaver Scheme account.

From your internet banking, you can simply search for InvestNow KiwiSaver Scheme as the payee in the bill payment register and complete the details. You can then save this for future contributions, or set up an automatic payment.

Payment can also be made directly to Inland Revenue by selecting the Pay Tax option in internet banking (choose the KSS tax code).

How do I buy managed funds?2026-08-13T08:48:15+12:00

To buy Managed Funds you need to have cleared funds in your InvestNow Transaction Account – you deposit money in your InvestNow Transaction Account from your nominated bank account (see FAQ for more details).

Note that the minimum investment amount for Managed Funds purchases is $50, when part of a Regular Investment Plan, or $250 for one-off investments.  For Term Deposits the minimum amount you must invest differs for each bank.  Please visit our TDs page for more information.

  1. Login to your account
  2. Go to the Buy & Sell page
  3. Using the search and filtering options, scroll down the list to find the fund you want to invest in and click the Buy button.
  4. Enter the dollar amount you wish to invest.
    • Note – you need to have at least this amount of available cash in your Transaction Account.
    • Some funds may charge an buy or sell transaction fee, which will be deducted from the amount you wish to invest – this will be displayed as you enter the amount you wish to invest.
  5. Click the Product Disclosure link to download it.
  6. Read the Disclosure document
  7. Click the check box to show that you have read, understood and accepted the Product Disclosure document
  8. Click the Buy button and then the Confirm button.

If you want to cancel your Buy order, you can select the Cancel button beside your order on the Pending Instructions page.

Note that you can cancel any order up until 12pm of the current business day. Where you have placed an order on a non-business day, you can cancel the order up until 12pm of the next business day.

How do I get in touch with InvestNow?2026-08-14T08:50:23+12:00

You can call us, e-mail us or use our online chat (available on our public website and within the secure portal, when loged into your account).

Our contact center is available on 0800 499 466 (for international calls, use +64 4 499 9691) Mon-Fri 8:00am to 5:00pm, except national public holidays.

You can e-mail us on contact@investnow.co.nz. We shall respond to your as soon as possible.

How do I sell Managed Funds?2026-08-28T10:42:17+12:00

Once logged into your Managed Funds account, go to the Buy & Sell page.  Scroll down to the list of funds you hold and click the Sell button.

  • You can choose to sell:
    1. a set dollar amount or
    2. a specific number of units for a managed fund you hold or
    3. all the units you hold in a managed fund
  • Enter the dollar amount or number of units
  • Click the “Sell” button

If you want to cancel your Sell order go to the Pending Instructions page and click cancel.

Note that you can cancel a Sell order up until 12pm of the current business day. Where you have placed an order on a non-business day, you can cancel the order up until 12pm of the next business day.

Can I switch my investment from one fund into another?2019-06-14T13:43:46+12:00

There is no functionality offered on InvestNow to facilitate this. If you want to switch from one fund to another, you have to sell the first one, wait until the sale proceeds are in your Transaction Account and then buy the second fund.

Which Managed Funds pay distributions and how frequently do they pay them?2026-08-28T11:36:48+12:00

Which managed funds pay distributions and how frequently do they pay them?

To see which funds pay distributions, and how often (frequency), please visit our Range of Funds page (the “Distribution Frequency” column).  You can then read the Product Disclosure Document (PDS) for the fund, which will provide more information about any distribution.

Please note that if you have selected to receive any distributions in Cash, they will be credited to your InvestNow Transaction Account where you can either invest or withdraw the monies.  If you have selected reinvestment, any distributions will be automatically reinvested into the fund that generated the distribution.  If you want to change your distribution preference, please contact us at contact@investnow.co.nz.

How are Smart ETFs buy and sell orders processed?2026-08-13T15:49:51+12:00

Smart are listed securities on the NZX. Orders are placed through our broker, Craigs Investment Partners.

All Smart orders are aggregated by the Custodian at 12pm each business day and sent to our broker. Orders are executed on the market later that afternoon. Any orders loaded after this time will be processed the following business day.

Buy and sell requests are not matched – each is placed independently.

Minimum investment amount is $50, when part of a Regular Investment Plan, or $250 for one-off investments.

Buy Orders

Unlike other funds we offer, where buy orders are placed for a dollar value, Smart orders are placed in units.  Also, unlike the other funds we offer, Smart are not available in partial units.  Because of these two characteristics, buy orders for Smart are processed as follows:

  • We need to allow for a scenario where the unit price increases between the time when you load your order and when it is traded by our broker.  In such a situation, you would overspend.
  • The Custodian will instruct the broker to spend the amount you have requested less circa the quivalent of 1 unit of the specific Smart ETF.
  • Here is a simple example:
    • You place a buy order for $600 worth of US 500 Fund, with the current unit buy price being $6.00.
    • The Custodian will place a buy order for $600-$6 ($600 less 1 x $6)

Any residual funds from your purchase will appear as available cash in your InvestNow Transaction Account.

Sell Orders

Sell orders are placed in units and funds are credited to your InvestNow account upon settlement.

What is the difference between and Investor and a Client?2026-09-01T09:15:47+12:00

An Investor is the entity (Youth, Individual, Joint, Trust or NZ Company) that has an account with InvestNow – it is the beneficial owner, in whose name that the investments are held.

A client (also known as a Member) is an individual, or individuals, that have access to the Investor account i.e. they are “linked” to the account. Clients can be either authorisers of transactions or simply have view-only permissions.

Why are ‘My Returns’ different from ‘Investment Returns’?2026-09-18T14:37:27+12:00

Why are ‘My Returns’ different from ‘Investment Returns’?

The two figures can differ because they measure different things.

  • ‘Investment Returns’ uses a Time Weighted Return (TWR) methodology, which assumes money was invested throughout the entire period and excludes the impact of deposits and withdrawals.
  • ‘My Returns’, on the other hand, utilises the Extended Internal Rate of Return (XIRR) methodology, which reflects the size and timing of when your money was actually invested.

For example, imagine a Fund delivered a return of +20% during the first half of the year and -10% during the second half of the year. Overall, the investment generated a full-year fund-level return of +8%.

  • Investor A invests $100 at the start of the year solely into this Fund and remains invested throughout the year. Their investment grows to approximately $108, meaning they experience the full +8% return. For Investor A, both the Fund’s return (‘Investment Returns’) and their personal ‘real world’ returns (‘My Returns’) was 8% for the year.
  • Investor B also invests $100 into the same Fund during the year, but splits it into a $20 initial investment at the start of the year and then invests a further $80 halfway through the year. The first $20 benefits from both the strong first half and weaker second half, while the remaining $80 only experiences the second-half return of -10%. For Investor B, while the Fund’s return (‘Investment Returns’) was still 8% for the year, their personal ‘real world’ returns (‘My Returns’) was -6.4%, which reflects that most of their money was invested after the strongest period of performance had already occurred.
Why can’t I see Contribution to Return2026-09-18T15:00:43+12:00

Why can’t I see Contribution to Return?

‘Contribution to Return’ is not available for all reporting periods.  In particular, it is not displayed when viewing performance from inception, as an opening balance is required in order to calculate the contribution made by each investment.

What happens if InvestNow decides to stop supporting an investment I hold through the service?2026-09-01T08:47:07+12:00

It is important to note that the investments that can be held through the service are subject to change.

If you hold an investment and a decision is taken, by InvestNow or the Investment Manager, to no longer offer it on InvestNow, we work through the required actions, and options, with you.

Where can I see the performance of my investments?2026-09-18T14:33:14+12:00

Where can I see the performance of my investments?

You can view the performance of your investments by navigating to the ‘Performance’ tab within your InvestNow account.
By default, the ‘Performance tab’ displays the performance of your selected portfolio over the past 12 months using the ‘My Returns’ or Extended Internal Rate of Return (XIRR) calculation methodology, which reflects your personal or ‘real world’ returns generated from your investments.

You can customise the performance information displayed using the ‘Filter’ menu at the top of the ‘Performance’ tab. This allows you to:

  • select different performance time periods or date ranges;
  • switch between percentage (%) and dollar ($) returns;
  • view performance on either a before-tax or after-tax basis; and
  • choose which performance calculation methodology you would like to use.
How is Performance by Asset calculated?2026-09-18T14:47:36+12:00

How is Performance by Asset calculated?

‘Performance by Asset’ uses the same ‘My Returns’ or Extended Internal Rate of Return (XIRR) methodology featured in portfolio-level performance calculations.

This means the calculation takes into account the timing and size of contributions, withdrawals and other transactions relating to each investment. The return shown therefore reflects your own experience as an investor in that fund, rather than simply displaying the return published by the fund manager, which in contrast is typically based on an ‘Investment Returns’ or ‘Time Weighted Return (TWR) methodology.

See these additional FAQs:

What is so special about InvestNow?2026-09-01T09:12:30+12:00

InvestNow provides a simple and efficient way to manage portfolios of managed funds and bank term deposits – plus we have an innovative KiwiSaver scheme!

InvestNow provides you with:

  • Online account registration
  • Online access 24/7
  • Access to a comprehensive range of selected managed funds and bank term deposits.
  • The option to join our innovative KiwiSaver scheme.
  • Extensive investing education guidance and help resources – articles, webinars, workshops and tools.
  • You can contact us Mon-Fri 8:00am to 5:00pm (excludes national public holidays)
  • A near-paperless experience with all information held online
  • We handle the administration
Can I end my term deposit early?2026-08-05T08:59:25+12:00

Following consultation with the specific bank, you may be able to break your Term Deposit (TD) and have your funds returned to your Transaction Account.  Please note that there may be fees charged by the bank and our custodian to process any approved break request.

The following steps apply to all requests to break TDs:

  1. Contact us on 0800 499 466 or via contact@investnow.co.nz, with details of the TD you wish to break.
  2. We will obtain a quote from the bank your TD is with, to determine any break fee and adjusted interest amount.
  3. In addition, there will be a processing fee of $25 charged by our custodian.
  4. We will contact you to advise if your term deposit can be broken, the total costs and timeframes – seeking your decision re proceeding with the break request.

Please note that most banks require up to 31 days’ notice to break a term deposit.

What is a diversified fund?2020-12-04T09:39:55+13:00

What is a diversified fund?

A diversified fund invests in a range of asset classes, regions, and/or industry sectors.  Each of these assets have different characteristics eg their values may not all rise or decline at the same time.  Investing in a range reduces the potential risk that anyone sector/region/industry can have on the overall performance of the fund – spreading the risk.

Diversified funds can be built to align to specific risk profiles, for example, Conservative, Balanced or Growth.

What is a PIE Fund?2026-08-14T12:29:26+12:00

A PIE (Portfolio Investment Entity) fund is a type of New Zealand managed fund with its own tax rules. Many PIE funds calculate and pay tax on investment income using each investor’s prescribed investor rate (PIR), while some listed PIEs are taxed at a fixed rate. In many cases, income from a PIE fund does not need to be included in your tax return, which may make managing your tax a little simpler. Tax treatment will depend on the type of PIE and your individual circumstances. See the InvestNow Investor Tax Guide for more information. 

What happens when my term deposit matures?2023-10-06T15:48:38+13:00

If you have elected to have your term deposit automatically roll over, we will create a new term deposit for you and confirm when this has happened.

Depending on the bank your deposit is with, the new term deposit will either be created on the maturity date or the next business day.

If you have not chosen an automatic rollover option, your principal and interest (net of withholding tax) will be paid to your InvestNow transaction account. Please note that interest is not paid on funds in your transaction account, so you will need to arrange a new investment or load a withdrawal.

If you need to break a term deposit, please contact us at 0800499466 or contact@investnow.co.nz – noting that there are specific terms and conditions that apply to requesting to break a term deposit.  For more details please read this FAQ.

How to verify your ID with the IDscan tool from Cloudcheck2022-11-03T09:48:20+13:00

Some common questions for verifying your identity using the IDScan tool from Cloudcheck

I use an iPhone, and it can’t detect my camera.  What do I do?

  1. Go to Settings
  2. Find and select Safari
  3. Scroll towards the bottom and select Camera
  4. Change permission to Ask
  5. Reload the Safari page and you grant access when requested

I use an Android phone, and it can’t detect my camera or I accidentally rejected access to my camera.

If you are using Android 10 or below please do the following:

  1. Go to Settings -> Apps
  2. Click on the three vertical dots on the top-right of your screen and select App permissions
  3. Click Camera to open camera permissions
  4. Here you should see a list of the apps on your device. Use the slider to enable accessto the browser apps you use, e.g. Chrome, Firefox, Samsung Internet

If you are using Android 11 or above please do the following:

  1. Go to Settings -> Privacy -> Permission Manager
  2. Click Camera to open camera permissions
  3. Look for your browser app in one of the categories listed and click on it to change the permissions for this browser app, e.g. Chrome, Firefox, Samsung Internet

You can also view an app’s permissions in Android 11:

  1. Go to Settings -> Apps & Notifications
  2. Tap “See All x Apps” (where x is the number of apps you have installed)
  3. Tap the app from this list and then tap Permissions
  4. You should see the permissions your app has on the resulting screen

Depending on the browser you use, you may have to also enable access to the Cloudcheck site within the browser. Chrome is one such browser. In Chrome:

  1. Click the three vertical dots on the top-right of the screen and select Settings
  2. In the Advanced section select Site Settings
  3. Click Camera
  4. Make sure the slider is set to Ask first before allowing sites to use your camera (recommended)
  5. Also, make sure that the Cloudcheck site is not listed under Blocked sites in this screen. If it is then you must remove it

Similar to the above, another way of resolving this in Chrome is:

  1. Click the three vertical dots on the top-right of the screen and select Settings
  2. In the Advanced section select Site Settings
  3. All Sites
  4. Search for and select the Cloudcheck link
  5. Enable the camera using the Slider

Why am I getting an ERROR 103?

The link has expired, please contact the person who sent you the link and ask them to send a new link.

Why am I getting a message about my image not being sharp enough?

We need good quality images to be able to accurately match your face to your ID document. For the best results, we need a good quality camera and decent lighting conditions around you.

When taking pictures of your face, ensure that your face is around 50cm-75cm away from the camera.

When taking pictures of your ID document, try to use your rear camera (select switch camera) as these are usually of better quality and give it a moment to focus. If your camera doesn’t have automatic focus, then move the image/camera to a distance that shows a clear picture.

Note: Some phones will not focus if the image is within 10cm.

It won’t accept my Face and Head image.

  1. Make sure your face is 50cm-75cm away from the camera,
  2. There is no-one else in the image with you,
  3. There is a clear/plain background behind you, and
  4. You are looking directly at the camera.
What documents can be provided as evidence of Source of Funds?2022-11-03T09:47:43+13:00

In some circumstances, we may be required to ask you about the source of the funds that you have invested, and ask for documents to verify this information – for example, if you made an unusually large deposit. This table shows examples of the documents that we may be able to accept as evidence of the source of your funds:

Source of FundsRelevant documents
Employment• Bank statements showing salary income
• Pay slip
• Personal tax summary
Personal savings and investments• Term deposit maturity notice
• Statement showing funds being withdrawn from an investment provider
• Bank statement showing funds being moved out of your savings account
Business earnings• Bank statements showing business earnings
• Company accounts
• Personal tax summary
Inheritance or gift• Deeds of gift
• Will or probate (preferably showing the value of the estate)
• Distribution letter/statement showing the amount received from an estate
• Statutory declaration from the giftor
• Trust deed
• Bank statement showing payments received
Sale of property or business• Sale and purchase agreement
• Contract note for sale of shares
• Transaction statement
Superannuation or retirement plan lump sum payment• Closing statement
• Confirmation letter
Lottery or betting win• Lotteries Commission letter
• TAB or casino voucher

This list is not exhaustive and the types of documents we would accept will depend on your individual circumstances and the amounts involved. In most circumstances we can also accept a letter from your solicitor or accountant explaining the source of your funds, as long as it shows specific amounts.

Please note that we will only ask you for this kind of information if we believe that we are legally required to do so. Failure to provide requested information can ultimately result in your account being terminated.

How do I make changes to my KiwiSaver portfolio?2026-09-03T08:54:38+12:00

How do I make changes to my KiwiSaver portfolio?

You can change the make up of the funds in your KiwiSaver portfolio at any time, by following these steps:

  1. Log into your account and go to the “My Contributions” page (this will show you the current funds, and associated weightings, for your portfolio).
  2. Click on the ‘Edit‘  under your portfolio.
  3. Select the funds you would like as part of your portfolio.
    1. The default display is the funds that are currently in of your portfolio.
    2. You can use the filters on the left-hand side to find other funds available.
    3. You will need to check the box for each fund that you would like as part of your portfolio. Once you have selected the funds, scroll down and click ‘Next’.
  4. Select the percentage you would like for each fund and click ‘Next’. Please note that this must add to 100%.
  5. You can then select either “Rebalance Underlying Funds”, which will rebalance your entire portfolio (selling and buying as necessary) to the new weightings, or “Future Contributions”, which will not affect your existing funds but will be applied to all future contributions.
  6. Download the PDS document and check the box marked ‘I have read, understood and accept the latest Investment statements or Product Disclosure Statement’.
  7. Click ‘Confirm’ and a successful notification will appear once the change has been completed.

You can change your investment plan for your KiwiSaver at any point. If you select the rebalance option, you will need to wait for this to be completed to update your portfolio again. Please note that a buy/sell spread, swing price adjustment and/or buy/sell transaction fee may apply when funds are bought and sold as part of a rebalance.

What do each of the column headings mean for the fund manager table?2026-01-15T13:44:10+13:00

What do each of the column headings mean for the fund manager table?

Sector:
Sector refers to the type of asset the managed fund invests into, such as a diversified fund, cash fund, listed property fund, etc.

PDS Fee:
The PDS fee is the annual management fee estimate as stated in the Product Disclosure Statement (PDS) for this fund.

QFU Fee:
The Quarterly Fund Update (QFU) Fee is the latest actual fee charged by the fund in its most recent financial year, as stated in the fund’s most recent Quarterly Fund Update.

Buy/Sell Spread:
When you buy or sell units in a fund, you may be charged a buy or sell spread, which will be a cost to you. The buy spread is added to the unit price of the fund when you buy units, and the sell spread is deducted from the unit price when you sell units. The buy/sell spreads belong to the fund and are not fees paid to InvestNow or the investment manager. The purpose of buy/sell spreads is to make sure that any trading costs incurred as a result of an investor making a investments into or redemptions from a fund are borne by that investor, and not other investors in the fund.

Buy/Sell Transaction Fee:
When you buy or sell units in a fund, you may be charged a buy or sell transaction fee, which will be a cost to you. These fees are charged to cover the costs of the underlying brokerage, foreign currency exchange, transaction costs or investment management service fees associated with investing in the underlying investments.

1 Month, 3 Month, 6 Months, 12 Months, 1 Year, 3 Years, 5 Years, 10 Years:
These are performance periods for the performance figures that are stated. Periods above 1 year represent annualised performance.

Risk Indicator:
The risk indicator is the risk rating of a fund, which is rated from 1 (low) to 7 (high). The risk indicator ranges from defensive (being less volatile and more conservative) to aggressive at the upper end (being more volatile and less conservative).

Target Growth/Income Assets:
The portion of growth assets (such as shares, property, etc) that the fund targets relative to income assets (such as cash and bonds).

Management Style:
Management style outlines whether the fund is actively or passively managed. Active management involves identifying mispriced securities with the goal of generating returns above the market index, while passive management broadly aims to track rather than outperform the chosen market index.

Fund Type:
Managed Funds on InvestNow are classified as either Multi-Rate Portfolio Investment Entities (PIE), Listed Portfolio Investment Entities (Listed PIE) or Australian Unit Trusts (AUT).

Each of these constitute different managed fund structures which among other things will impact the tax treatment of the fund. PIEs are taxed at the investor’s Prescribed Investor Rate of either 0%, 10.5%, 17.5% or 28%, while Listed PIEs are taxed at a flat 28% rate. AUTs are overseas based investments and fall under the Foreign Investment Fund (FIF) tax regime, which taxes investment income at the investor’s marginal income tax rate of either 10.5%, 17.5%, 30%, 33% or 39%.

Net Assets:
Represents the Fund’s total Funds Under Management (FUM) in millions.

Inception Date:
This is the date of when the fund was first created.

Distribution Frequency:
This is the frequency that any distributions will be paid out. This could be monthly, quarterly, annually, etc.

Buy Timeframe:
Indicative number of business days for your buy order to be processed.

Sell Timeframe:
Indicative number of business days for your sell order to be processed.

Smart Investor:
Smart Investor is a tool from Sorted, used to find and compare managed funds and other regulated investment offers in New Zealand.

External website:
This is the link to the fund managers website where you can learn more about them and their funds.

PDS:
PDS stands for Product Disclosure Statement. The PDS contains relevant information about the fund.

What products and services does InvestNow provide?2026-08-28T11:46:36+12:00

InvestNow offers retail Kiwi investors the ability to build and maintain, through a single sign on functionality, two portfolio types (click the links to see the full range of investment options available within both):

  1. Managed Funds and Term Deposits
  2. KiwiSaver
What fund performance data is available?2026-08-28T11:29:13+12:00

You can access fund performance data here, on our public website, or within the secure portal once logged in.

Within the secure portal you can access historical performance charts, for funds you hold and all other funds available on InvestNow (see the Buy & Sell page).  Plus you can see performance data in the Holdings page for the funds in your portfolio.

Why does Contribution to Return show 0.00%?2026-09-18T15:02:46+12:00

Why does Contribution to Return show 0.00%?

This can occur when an investment had no value at the start of the selected reporting period.  For example, if an investment was purchased part way through the period, it may have generated positive returns but still display a ‘Contribution to Return’ of 0.00% due to the way the calculation is performed.

Now that I am over 65, how do I withdraw money from my KiwiSaver portfolio?2026-09-04T11:04:52+12:00

Now that I am over 65, how do I withdraw money from my KiwiSaver portfolio?

Please send us an email (contact@investnow.co.nz) and we will send you a form to complete for the first time you request such a withdrawal – note that you will need to have the statutory declaration witnessed. 

The form, along with the deposit slip confirming your bank account, can be scanned and emailed back to us.

For any any subsequent withdrawals just email us we will process the it.

What does the KiwiSaver Summary provide?2026-08-28T11:26:04+12:00

What does the KiwiSaver Summary provide?

It provides a high-level overview of your portfolio, including details such as:

Your contributions – Contributions you have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Employer’s contributions – Contributions your employer(s) have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Government contributions – Contributions the government have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Other contributions – Any other contributions your employer(s) have made, from the time you first joined KiwiSaver (includes if you joined KiwiSaver before switching to InvestNow).

Gains/(losses) after fees – any gains or losses, after management fees, you have made in your KiwiSaver portfolio since joining the InvestNow KiwiSaver Scheme.

Withdrawals – any withdrawals from your KiwiSaver portfolio – for example it would include any refunds to Inland Revenue to correct contributions made via Inland Revenue, since joining the InvestNow KiwiSaver Scheme.

Tax refund/(paid) – any taxes paid/refunded since joining the InvestNow KiwiSaver Scheme. Note that this excludes any Portfolio Investment Entity (PIE) tax that is accrued but not yet paid or refunded.

You can change the period, for data supplied, by clicking the down-arrow in the top righthand corner of the Summary.

How do I join InvestNow?2026-08-27T09:03:06+12:00

InvestNow is an online-only service. You open your account at www.investnow.co.nz – follow the “Join Now” instructions.

InvestNow offers the following account types:

  • Youth
  • Individual
  • KiwiSaver (individuals only)
  • Joint
  • Trust
  • NZ Company

While account holders need not be currently resident in New Zealand, a New Zealand bank account and a New Zealand IRD number are requirements to open an account. Foreign tax residents must disclose their countries of tax residence and their foreign Tax Identification Number (TIN).

To complete the joining process you will need to have your identity verified. You will need to have the required documents available when you create your account for the identity verification.

What is Contribution to Return2026-09-18T14:59:07+12:00

What is Contribution to Return?

‘Contribution to Return’ shows how much each investment or asset classification contributed to your overall portfolio return during the selected period.  While ‘Portfolio Weight’ tells you how much you have invested in a particular investment, ‘Contribution to Return’ shows how much that investment contributed to your overall result.  This can help identify which investments had the greatest impact on your portfolio’s performance.

Who is providing the InvestNow service?2023-04-18T10:41:54+12:00

InvestNow is member of the Apex Group.

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 94 offices worldwide and 12,000+ employees in 38 countries, Apex Group delivers an expansive range of services to asset managers, financial institutions, private clients and family offices. Apex Group’s purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the Environment and Climate Change, Women’s Empowerment and Economic Independence, Education and Social Mobility.

Is term deposit interest compounded?2019-06-14T13:15:01+12:00

We do not offer compounding interest payments for individual term deposits. Term deposit interest is paid back to your transaction account.

However, you can choose to automatically roll over a term deposit at maturity, including both the principal and interest in a new term deposit.

Multi-Factor Authentication2025-12-15T14:39:12+13:00

How can I update my Multi-Factor Authentication (MFA) preference?

There are now three options available to you, for receiving your unique passcode each time you login:

  • Email
  • SMS/Text
  • Authentication App (NEW).

To change your MFA preference and/or switch to the Authentication App, follow these simple steps:

1) Log into your account

2) Click on the email address that appears in the top righthand side of the page:

3) Select “Security Settings“:

4) Select the “Disable MFA” option:

4) Sign out of your account:

The next time you login you will be presented with the ability to select from the three MFA options available to you.

  1. Authenticator app – this will work with most common authenticator apps (Google, Microsoft, etc.). You will need to scan the QR code to set this up or alternatively enter in the set-up key to your app.
  2. Email – you will be sent a code to your email address
  3. SMS – you will need to enter in your mobile number and you will receive a code via text message

Select the one you want to use and follow the simple instructions:

Note:  You can repeat these steps should you wish to change your MFA preference at any time.

How do I find out if I am a member of the InvestNow KiwiSaver Scheme?2026-09-04T11:41:59+12:00

How do I find out if I am a member of the InvestNow KiwiSaver Scheme?

You can find out who your KiwiSaver provider is by contacting the Inland Revenue Department (IRD), or by logging in to your MyIR account.

Why am I not receiving my Passcode as a text message?2020-09-15T08:43:26+12:00

Why am I not receiving my Passcode as a text message?

If you have elected to receive your Passcode via text, but they are not coming through, please check our Service Status page to see if there is an issue at our end.  When we do experience issues with the Passcode text service we will switch everyone to email until the issue is resolved.

If there is no known issues at our end, please check that you are able to receive text messages from other numbers/services – if not, it may be an issue with your mobile phone service provider (check their website for any service updates).

Alternatively, please contact us on 0800 499 466 or contact@investnow.co.nz (8:00 am to 5:00 pm Mon-Fri, excluding national public holidays) and we can look into it further from our end.

Whose KiwiSaver scheme am I joining?2023-04-13T09:43:52+12:00

Whose KiwiSaver scheme am I joining?

The InvestNow KiwiSaver Scheme is managed by FundRock NZ Limited (FundRock). Both InvestNow and FundRock NZ are members of the Apex Group.

FundRock NZ, based in Wellington, is a specialist investment management company focused on meeting the specific needs and requirements of New Zealand investors and clients. Our objective is to provide our clients with access to world-class investment solutions and opportunities, while ensuring that these are easy to use and understand.

For more information visit https://www.fundrock.com/fundrock-new-zealand

How do I make a Permanent Emigration Withdrawal from my KiwiSaver portfolio?2026-09-04T11:12:06+12:00

How do I make a Permanent Emigration Withdrawal from my KiwiSaver portfolio?

Please send us an email (contact@investnow.co.nz) and we will send you a form to complete.

Please return the completed form and return it, and all supporting documents (these can be scanned and emailed to us):

  • Evidence such as copies of passport pages showing date of departure or evidence of necessary visas.
  • Provide utility bills or rental agreements if you have these for the last 12 months.

Please note that the amount you can withdraw won’t include any government contributions you may have received during your time as a KiwiSaver member.

How do I make a Hardship Application from my KiwiSaver portfolio?2026-09-04T11:20:07+12:00

How do I make a Hardship Application from my KiwiSaver portfolio?

Please send us an email (contact@investnow.co.nz) and we will send you a form to complete.

You will also need to provide supporting documents for the last three months regarding income, debts, and expenses you have (please note that the Statutory Declaration must be completed before the Scheme Supervisor will review the application).

Supporting documents include:

  1. Bank statements and utility bills
  2. Invoices
  3. Debt letters
  4. Credit card statements
  5. Fines or credit notices
  6. Any other documents you believe a relevant

You can apply to withdraw all the funds in your KiwiSaver account excluding the kick-start (if applicable) or any Government contributions, but this doesn’t mean that you will be entitled to receive this amount in full.

Please contact us if you have any questions at contact@investnow.co.nz or at 088499466.

What if I want to take a break from contributing to KiwiSaver?2026-09-01T08:52:26+12:00

What if I want to take a break from contributing to KiwiSaver?

If you want to take a break from contributing to KiwiSaver, you can apply for a savings suspension (previously known as a contributions holiday) by contacting the IRD.

Please see the IRD website for full details.

How does the distribution fee InvestNow earns for Term Deposits work?2023-05-04T16:42:17+12:00

InvestNow Term Deposit Distribution Fee

InvestNow earns a distribution fee of 0.10% for the Term Deposit (TD) service.  This fee does not result in any additional fees for you, or reduction in the interest rate you receive, for the Term Deposit(s) you invest in.

The rate you receive for the TD you invest in is the rate you see when you select the bank/term.  In addition to the rate you receive, InvestNow will be earning a 0.10% distribution fee.

An example:

  • A customer invests in the 3m TD from bank “X” and receives gross interest of 5.00% pa.
  • At maturity the customer receives 5.00% pa interest, less their personal RWT rate.
    • In their Transaction Summary and Investor Report, the following entries will be visible:
      • The 5.10% pa interest paid by Bank “X” to Adminis, our custodian (this is the sum of the 5.00% the customer receives and the 0.10% InvestNow receives)
      • The 0.10% distribution fee earned by InvestNow
      • The 5.00% pa gross interest received by the customer
      • The RWT paid on the customer’s behalf
At the end of the tax year, if I have a PIE tax obligation, how is it paid?2026-08-21T09:01:01+12:00

If you have any outstanding tax liability payable at the end of the tax year, we will pay this to the IRD on your behalf.

Prior to the PIE tax year end, we will send you an e-mail with a provisional calculation of your tax obligation. This will be followed by another email in early April once the final PIE calculations have been completed. You will have the option to make a deposit to cover the PIE tax payable. However, if you do not have sufficient funds available in your Transaction account at the time, we will sell enough units from the largest holding in your portfolio to cover the tax liability.

Please note that we rely on you electing the correct PIR when you open an account – if your InvestNow PIR needs to be changed or is not correct, you can contact us to have it updated. PIR changes cannot be backdated for previous tax years.

For Smartshares ETFs, PIE tax is always paid at 28% as they are listed PIEs. If you invest in Smartshares and have a tax rate lower than 28%, the excess tax paid by a fund may be able to be used to reduce the tax payable on other income that you derive at the end of each income year by including the distributions from the fund(s) in your tax return. Please refer to Smartshares’ Other Material Information – Tax document, available from the Disclose register, for further details.

Where a rebate exists we will credit this to your transaction account as part of our year end tax processes.

For more information about how PIE tax works, please refer to our article “PIEs and PIE tax – your questions answered”.

Who is Cloudcheck?2022-11-03T17:20:49+13:00

Cloudcheck is the technology partner we work with to provide a customer identity verification solution – specifically we use their IDScan solution for the bio-metric identity verification.  Learn more about Cloudcheck here.

Should I use ‘My Returns’ or ‘Investment Returns’?2026-09-18T14:32:34+12:00

Should I use ‘My Returns’ or ‘Investment Returns’?

Both measures are useful, but they serve different purposes.

‘My Returns’ is generally the best measure if you want to understand how your wealth has grown over time. Because it takes into account the timing and size of your contributions, withdrawals and transactions, it reflects the ‘real world’ return that you personally experienced as an investor.

‘Investment Returns’ is useful when you want to assess the performance of the underlying funds themselves. Because it removes the impact of investor cash flows, it provides a more consistent basis for comparing the performance of one fund against another, or for evaluating the investment manager’s decisions.

Many investors use both measures together. ‘My Returns’ helps answer “How am I doing?”, while ‘Investment Returns’ helps answer “How are my investments doing?”

How can I produce reports for my Managed Funds, Term Deposit or KiwiSaver Portfolios?2026-08-05T09:26:15+12:00

Producing reports for your Managed Funds & TDs portfolio

Once logged in there are three types of reports you can produce, for whatever period you choose:

  • General Ledger Report – provides information about your portfolio returns, contributions, tax information, and more (Excel format)
  • Investment Report – provides information about your portfolio returns, contributions, tax information, and more (PDF format)
  • Tax Summary Report – provides detailed tax information and guidance – can be useful for completing any tax returns (Excel format)

You can create any of the above reports by following these steps:

  • Click the “Documents” tab

  • Select the required report under “Report Template”,
  • Select the Investor & Portfolio (this is only relevant when you are linked to 1+ InvestNow portfolios), and the time period under “Select Date”,
  • Click “Generate Report”.

Producing reports for your KiwiSaver portfolio

Once logged in there are three types of reports you can produce, for whatever period you choose:

  • General Ledger Report – provides information about your portfolio returns, contributions, tax information, and more (Excel format)
  • Investment Report – provides information about your portfolio returns, contributions, tax information, and more (PDF format)
  • Management Accounts Report – provides more detailed information that may be of use to you and/or your accountant (Excel format)

You can create any of the above reports by following these steps:

  • Click the “Documents” tab

  • Select the required report under “Report Template” and the time period under “Select Date”.
  • Click “Generate Report”

Note:  For some report types there may be other parameters you can select to further customise the report.  And, depending upon the report type chosen, a copy will be downloaded to your device or available in the “View Reports” page. 

What is Portfolio Weight?2026-09-18T14:57:23+12:00

What is Portfolio Weight?

‘Portfolio Weight’ shows how much of your portfolio is invested in a particular investment or asset classification.  For example, if 20% of your portfolio is invested in an international shares fund, that investment has a ‘Portfolio Weight’ of 20%.  ‘Portfolio Weight’ helps you understand the relative importance of each holding within your overall portfolio.

What is swing pricing?2020-11-04T09:41:13+13:00

What is swing pricing?

Swing pricing only applies to the InvestNow Milford Conservative Fund and InvestNow Milford Balanced Fund.

A swing price is applied to mitigate dilution in investment value due to transaction costs attributable to other investors buying or selling funds interests. On each valuation day the Underlying Milford Funds apply a swing factor adjustment to the price for investor applications and withdrawals. Subject to a threshold being met, the price is adjusted up or down based on the direction of the net investor flows. If net flows are positive, the price will swing up and if net flows are negative, the price will swing down.

The indicative swing factor adjustments for the Underlying Milford Funds are detailed in the InvestNow KiwiSaver Scheme Fees and Charges document.

What is the difference between annualised and de-annualised returns?2026-09-18T14:40:13+12:00

What is the difference between annualised and de-annualised returns?

For reporting periods longer than one year, performance is shown as an annualised return.

An annualised return represents the average return achieved each year over the selected period, taking into account the effect of compounding. For example, a 5-year annualised return of 8% means the investment delivered the equivalent of an 8% return per year for five consecutive years in a row.

For reporting periods of one year or less, performance is shown as a de-annualised (actual) return. This reflects the total return achieved over the selected timeframe without converting it into an annual rate.

As a general rule for performance reporting on InvestNow:

  • Periods longer than one year show annualised returns.
  • Periods of one year or less are shown as actual returns (de-annualised) for that period.
What are the rates of Companies Tax?2019-06-14T14:08:43+12:00

You can find out more on the IRD website.

The current company tax rates are:

  • 28% for income years 2012 and later
  • 30% for income years 2009 to 2011
  • 33% for income years 2008 and older
How will tax on my Managed Funds be paid?2026-08-21T09:08:47+12:00

At the time you sell any units in a PIE managed fund or at PIE tax year end (31st March) your PIE tax liability will be paid by InvestNow on your behalf and returned to the IRD.

If you are invested in listed PIE’s offered by Smart, during the year you may have received dividends from these funds. The dividends may include tax credits known as imputation credits, which are credits for NZ tax already paid by the companies the ETF is invested in, to ensure that the income isn’t taxed twice.
For Australian-domiciled managed funds which are not PIEs, InvestNow does not pay tax on your behalf and you need to report income from these funds on your tax return. Your Tax Summary Report will contain a summary of the taxable income from these funds including both the Fair Dividend Rate (FDR) and Comparative Value (CV) calculations.

Your Tax Summary Report will reflect the details of all tax liability payments. We will produce a Tax Summary Report within six weeks of the end of the tax year, which can be downloaded from your My Documents page.

Is there a minimum or maximum number of funds I must have in my KiwiSaver portfolio?2026-08-13T08:30:58+12:00

Is there a minimum or maximum number of funds I must have in my KiwiSaver portfolio?

The minimum is one, however there is no maximum ie you can select any combination of funds available in the InvestNow KiwiSaver Scheme to meet your investing goals and objectives.

Check here for the full range of funds available in the InvestNow KiwiSaver Scheme.

What fixed term options are available?2019-06-14T13:10:11+12:00

InvestNow currently offers term deposits with the following terms:

  • 1 month
  • 3 months
  • 6 months
  • 9 months
  • 12 months
  • 18 months
  • 2 years
  • 3 years
  • 4 years
  • 5 years

Please note that not all terms are available for all banks.

Why is the performance of an individual investment different from the return published by the fund manager2026-09-18T15:03:48+12:00

Why is the performance of an individual investment different from the return published by the fund manager

The individual investment performance shown within Performance by Asset currently uses the ‘My Returns’ or Extended Internal Rate of Return (XIRR) calculation methodology. This means it takes into account the size and timing of your contributions, withdrawals and other transactions into that fund, and reflects your personal ‘real-world’ performance experience as an investor.

By comparison, the return published by a fund manager is typically based on the ‘Investment Returns’ or Time Weighted Returns (TWR) calculation methodology, which excludes the impact of investor deposits, withdrawals and transactions, and solely measures how the fund itself performed due to market movements and the decisions of the investment manager.

As a result, the return shown for an individual investment within your account may differ from the return shown in a fund factsheet, even though both figures relate to the same underlying fund.

For example, imagine a fund returned +20% during the first half of the year and -10% during the second half, resulting in an overall fund return of +8% for the year.
If you invested in the fund at the start of the year and remained invested throughout the period, both your ‘My Returns’ and the fund’s ‘Investment Returns’ would be 8%.

However, if you invested most of your money after the strong first-half performance had already occurred, your personal return would be lower than the fund’s return because a larger proportion of your money missed the strongest period of growth.

In short, the return published by the fund manager shows how the fund performed, while the return shown in Performance by Asset shows how your money performed within that fund. These figures can therefore differ depending on when and how much you invested.

See these additional FAQs:

Will I receive a tax report?2026-09-04T10:46:30+12:00

Following the end of the tax year (31 March) InvestNow will provide an Annual Tax Report which includes your PIE tax summary (taxable income and tax payable), FIF calculations (FDR and CV methods) where required, and a summary of other taxable income including listed PIE dividends and term deposit interest.

Throughout the year you can download an InvestNow Tax Summary Report in order to assist you or your accountant in the preparation of your tax return. Your Multi-Rate PIE investments are not included in the Tax Summary Report as PIE tax is a final tax and this information is not required for your tax return.

The ability to generate a Tax Summary Report will be temporarily disabled at the end of the financial year while the Annual Tax Report reports are being created.

For more information about the Tax Summary Report, please refer to the InvestNow Tax Guide.

Can I transfer my KiwiSaver investment to my Australian Super Scheme?2026-09-04T11:00:14+12:00

Can I transfer my KiwiSaver investment to my Australian Super Scheme?

Yes, you can.  Please send us an email (contact@investnow.co.nz) and we will send you a form to complete, along with supplying the following supporting documents:

  • Proof of your Australian Superannuation Fund’s bank account. It must show the bank account name, bank account number, swift code, and logo of the bank.
  • A letter from your Australian Superannuation Fund confirming that they accept KiwiSaver transfers.
  • Evidence of your permanent residence at an Australian address, for example:
    • a copy of a property sale and purchase agreement; or
    • tenancy/leasing agreement for an overseas property; and
    • recent utility bill; or bank statement
  • Evidence of your departure from New Zealand, for example:
    • evidence of confirmed travel arrangements; or
    • passport evidence; or
    • evidence of any necessary visas or shipping contracts/documentation; or
    • evidence of Australian employment, i.e. a copy of a contract or letter from your Australian employer; or
    • evidence of your Australian tax status issued by the relevant Australian tax authority

Upon completion, please return the Transfer Form, and supporting documents us and we will be in touch should we have any questions.

What types of customers can join InvestNow?2026-08-28T11:42:50+12:00

InvestNow offers the following account types:

  • Youth
  • Individual
  • KiwiSaver (Youth or Individual only)
  • Joint
  • Trust
  • NZ Company

While account holders need not be currently resident in New Zealand, a New Zealand bank account and a New Zealand IRD number are requirements to open an account. Foreign tax residents must disclose their countries of tax residence and their foreign Tax Identification Number (TIN).

What are the rates of RWT?2026-08-28T11:15:48+12:00

Please visit this page on the IRD website for all current tax information.

How do I buy a term deposit?2026-08-12T09:09:31+12:00

To buy term deposits you need to have available funds in your InvestNow transaction account. You can deposit money to your InvestNow transaction account from your nominated bank account.

Please note the minimum investment amount for ANZ is $10,000. The minimum investment amount for the Bank of China is $25,000 and needs to be input to a whole dollar. For all other banks, the minimum investment amount is $2,000.

To buy a term deposit, please follow these steps:

  • Login to your account
  • Go to the Buy & Sell page, then the Term Deposits page
  • Identify the bank and term for the term deposit you wish to buy, then click the rate.
  • Enter the dollar amount you wish to invest (you need to have at least this amount of available cash in your transaction account)
  • There are a number of Rollover Options available to you:
    • Do not reinvest/withdraw – when the TD matures the principal, and net interest, will be credited to your InvestNow Transaction Account
    • Reinvest principal only – when the TD matures only the principal is reinvested/rolls over.  The net interest will be credited to your InvestNow Transaction Account
    • Reinvest principal & interest – when the TD matures the principal and net interest is reinvested/rolls over.
    • Reinvest principal only – when the TD matures only the principal is reinvested/rolls over.  The net interest will be credited to your InvestNow Transaction Account
    • Reinvest principal, withdraw interest – when the TD matures the principal is reinvested/rolls over and the net interest will be direct credited to your Nominated Bank Account
    • Withdraw interest only – when the TD matures the principal is credited to your InvestNow Transaction Account and the net interest will be direct credited to your Nominated Bank Account
  • Click the link to download the bank Terms and Conditions
  • Click the check box to show that you have read the Terms and Conditions
  • Click “Confirm”

It can take 5-7 business days for your term deposit order to be completed, with it appearing in your InvestNow portfolio, however you will receive interest from the date your order is sent for processing.

You can cancel a buy order until 12pm of the current business day. If you placed an order after 12pm on a business day or on a non-business day, you can cancel the order until 12pm on the next business day.

If you need to break a term deposit, please contact us at 0800499466 or contact@investnow.co.nz – noting that there are specific terms and conditions that apply to requesting to break a term deposit. For more details please read this FAQ.

How often can I change the funds in my KiwiSaver portfolio?2026-08-10T15:14:19+12:00

How often can I change the funds in my KiwiSaver portfolio?

You can change your KiwiSaver portfolio at any point and there is no limit on how many times you can change. Please note that a buy/sell transaction fee or swing price adjustment may apply when you buy/sell funds, depending upon the funds you have chosen.

What are the fees for the InvestNow KiwiSaver Scheme?2026-08-28T11:04:22+12:00

What are the fees for the InvestNow KiwiSaver Scheme?

InvestNow doesn’t charge any fees for you to invest in the InvestNow KiwiSaver Scheme. Fees that are charged vary by the underlying fund manager and can be found here.   Fees have been estimated using the information provided by underlying fund managers and by reference to the underlying fund’s disclosure documents.

Which funds in the InvestNow KiwiSaver Scheme charge a buy and/or sell spread?2021-11-15T11:19:59+13:00

Which funds in the InvestNow KiwiSaver Scheme charge a buy and/or sell spread?

You can see which funds charge a buy and/or sell spread click here.

If you also want to see which of our Managed Funds charge a buy/sell spread click here.

When will the latest term deposit interest rates be available?2019-06-14T13:12:43+12:00

We make the most recent rates available for purchase at 12:00 pm each business day.

Do any minimums apply for when I want to sell any Managed Funds?2019-06-14T13:44:33+12:00

Yes – if you chose a dollar value for the sale, the sale can be no lesser than the indicative unit price for one unit. If you chose to sell a number of units, it has to be for at least one unit in the fund.

The minimum cash withdrawal amount from InvestNow is $1.

What costs are charged by InvestNow?2024-08-21T10:45:57+12:00

InvestNow does not charge any account or administration fees for your InvestNow account.

Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied in addition to the fund charges.

*More details available for the Vanguard and Foundation Series Funds.

Which Managed Fund is right for me?2019-06-14T13:55:01+12:00

Prior to investing in any Fund you should read the disclosure material and research the Fund to ensure that it meets your specific investment needs.

It is good practice to get independent advice from an Authorised Financial Adviser (AFA) before making any investment. Note that the team at InvestNow Saving and Investment Service are unable to provide you with financial advice.

Websites such as sorted.org.nz are also a useful resource. Visit their “Investing & savings guide” for helpful information.

Where can I see which funds are in my portfolio?2020-11-04T09:50:22+13:00

Where can I see which funds are in my portfolio?

You will be able to see the funds you have selected for your KiwiSaver under the ‘Dashboard’ when you are logged in.

Can I change the rollover option I selected when I created my term deposit?2026-08-21T09:01:36+12:00

Yes you can, there are five options available to you:

1)  Do not reinvest/withdraw

When your TD matures, the principal and net interest are credited to your Transaction Account.

2)  Reinvest principal only

When your TD matures, the principal is reinvested in the same TD (bank, term and interest rate available at that time) and the net interest is credited to your Transaction Account.

3)  Reinvest principal and interest

When your TD matures, the principal and net interest is reinvested in the same TD (bank, term and interest rate available at that time).

4)  Reinvest principal, withdraw interest

When your TD matures, the principal is reinvested in the same TD (bank, term and interest rate available at that time) and the net interest is credited directly to your Nominated Bank Account ie it leaves your InvestNow account, the same as if you had raised a withdrawl instruction.

5)  Withdraw interest only

When your TD matures, the principal is credited to your Transaction Account and the net interest is credited directly to your Nominated Bank Account ie it leaves your InvestNow account, the same as if you had raised a withdrawl instruction.

You will receive a notifcation a few days before your TD is due to mature, at which point you can change your rollover preference (note – you can change the rollover option up to the day before your term deposit matures).

How do I apply for a withdrawal e.g. first home, hardship or serious illness?2026-08-13T08:53:18+12:00

How do I apply for a withdrawal e.g. first home, hardship or serious illness?

Please go to our Forms page, download and complete the relevant form and then send it to us at contact@investnow.co.nz. If you have any questions or require any assistance please call us on 0800 499 466.

What is the difference between Asset Performance and Asset Classification Performance?2026-09-18T14:48:51+12:00

What is the difference between Asset Performance and Asset Classification Performance?

Asset Performance shows the performance of a specific investment that you hold, such as an individual managed fund or ETF.

Asset Classification Performance groups investments into broader categories and shows the combined performance of those categories. Examples include International Shares, Australasian Shares and International Fixed Interest.

Asset Classification Performance can be useful for understanding which parts of your portfolio are driving performance, while Asset Performance provides a more detailed view of individual holdings.

See these additional FAQs:

What is Resident Withholding Tax (RWT)?2026-09-01T09:08:21+12:00

Resident Withholding Tax (RWT) is a tax deducted from the gross amount of interest, for the relevant investment and saving products, paid to you.

When you open an InvestNow account, you will be asked to confirm your RWT rate and IRD number.

If we do not have an IRD number your account will be taxed at the “non-declaration” rate of 33%.

See the IRD website for more details.

How long does it take my KiwiSaver funds to be transferred to InvestNow?2026-08-21T09:11:43+12:00

How long does it take my KiwiSaver funds to be transferred to InvestNow?

Once you have completed your account opening, have selected the fund(s) under “My Contributions” and your current KiwiSaver provider has received the switch notification, your funds should be transferred within 10 business days.

How does InvestNow make money?2026-08-10T16:07:07+12:00

Investment managers pay InvestNow a distribution fee to have their products on our platform – this is our primary source of income.

In addition, InvestNow earns a distribution fee of 0.10% on Term Deposits offered on the platform (this fee does not reduce the interest rate yoru receive when you selected the Term Deposit ie what you see is what your receive, net of tax.

InvestNow also receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow. Transaction Accounts are intended to be used to fund investments into managed funds, or facilitate withdrawals to your bank account following a fund redemption, distribution or any other payment.

All funds you choose to invest in have fund charges associated with them, which are levied by the fund manager (most commonly referred to as “Management Fees“. These charges are the same as you would experience investing directly with any of our fund managers. A small number of funds also have transaction fees* that InvestNow levies, which are applied in addition to the fund charges.

*More details available for the Vanguard and Foundation Series Funds.

Are my investments with InvestNow guaranteed?2019-06-14T13:51:06+12:00

Investments that are available through InvestNow are not guaranteed by InvestNow, any of the underlying investment managers, or any other person(s).

What are the buy or sell spreads?2026-09-03T16:36:07+12:00

Buy/Sell spreads

When you buy or sell units in a fund, you may be charged a buy or sell spread. The buy spread is added to the unit price when you buy units, and the sell spread is deducted from the unit price when you sell units. For example: if you invest $10,000 into a fund with a 0.10% buy spread, the buy spread would be added to the price, bringing the starting value of your investment to $9,990.

Buy or sell spreads are intended to cover the transaction costs of buying or selling the underlying assets of a fund, so that these costs are not borne by other investors in the fund.

Please visit our Range of Funds page to see and/all spreads, buy/sell fees, transaction fees, management fees etc for all funds we offer on InvestNow.

Where can I see the Fund-Level Return (Time Weighted Return) of the individual investments?2026-09-18T14:54:05+12:00

Where can I see the Fund-Level Return (Time Weighted Return) of the individual investments?

Performance by Asset currently displays returns using the ‘My Returns’ or Extended Internal Rate of Return (XIRR) calculation methodology only. Support for the ‘Investment Returns’ or Time Weighted Returns (TWR) calculation methodology at the individual investment or asset classification level is expected to become available in the coming months.

In the meantime, investors can view each fund’s ‘Investment Return’ or Time Weighted Returns in several ways:

  • Logging into your InvestNow Account: For managed funds held on the InvestNow platform, navigate to the ‘Buy & Sell’ tab on your InvestNow account and select the chart icon shown beneath the relevant fund.
    • This displays the fund’s % return and the $ growth of a hypothetical $10,000 investment. Performance is outlined as at the most recent month end, and can be viewed across a range of periods including since inception, 1 month, 3 months, 1 year, 3 years annualised and 5 years annualised.
  • InvestNow Website: You can also view individual fund performance across a range of time periods (1 month, 3 months, 6 months, 1 year, as well as annualized 3, 5 and 10 year returns) as at the most recent month end through our public website on the links below:

See these additional FAQs:

What is an IRD number?2019-07-03T14:38:00+12:00

IRD stands for “Inland Revenue Department”. An IRD Number is a unique tax number given to you by the Inland Revenue Department of New Zealand so that you can pay the correct work taxes as you work in New Zealand.

Can I transfer my Australian Super Scheme monies to my KiwiSaver portfolio?2026-09-04T12:50:06+12:00

Can I transfer my Australian Super Scheme monies to my KiwiSaver portfolio?

Yes, you can. 

We are happy to accept Australian Super funds.  Can you confirm the following details and I can draw up a letter to help you with your application with your Super Scheme:

  • Super Scheme Name
    Member number
    Postal address

Please send these details to us (contact@investnow.co.nz).

What are cleared funds?2026-08-13T15:55:39+12:00

Cleared funds are monies in your Transaction Account that are available to be either invested or withdrawn.

How do I switch my KiwiSaver to InvestNow?2026-08-21T09:10:49+12:00

How do I switch my KiwiSaver to InvestNow?

You will first need to set up your KiwiSaver account with InvestNow. Please refer to our FAQ here. Once your account is open, you will need to go to the “My Contributions” tab and select the fund or funds you want the KiwiSaver invested in. From there we will organise the transfer of your KiwiSaver to the InvestNow KiwiSaver Scheme, which takes approximately 10 business days.


Security steps to protect you online
Online security best practices and additional steps to take, specific to your InvestNow account. Read our FAQ here.

Links to the login page
Please also note that we will not provide direct links to the secure portal login page in any email communication - we will direct you to the login page on our public site here.

Cash Balances
Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees, which are not passed on to our customers. Read our FAQ here.

InvestNow Service, InvestNow KiwiSaver Scheme & Foundation Series Funds
Our focus is on helping people and providing information, based upon understanding their objectives and level of knowledge. We are one component of a person's financial landscape and actively promote that our customers seek personalised advice from qualified advisers external to InvestNow. Past performance is not necessarily indicative of future performance. The issuer and manager of the InvestNow KiwiSaver Scheme and Foundation Series Funds is FundRock NZ Ltd. For the InvestNow KiwiSaver Scheme Product Disclosure Statement click here. For the Foundation Series Product Disclosure Statement click here.

Investor & Portfolio Reports
You can produce an Investor Report for your Managed Funds, Term Deposits or KiwiSaver portfolio anytime, online - see our FAQ here.

Complaints
Any complaints or problems should be directed to us (InvestNow) for resolution through our internal dispute resolution process. InvestNow Saving and Investment Service Limited Level 11, ANZ Centre, 171 Featherston Street, PO Box 25003 Wellington 6140 Telephone: 0800 499 466 Email: contact@investnow.co.nz. Read more here.

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