Cloudcheck is the technology partner we work with to provide a customer identity verification solution – specifically we use their IDScan solution for the bio-metric identity verification.  Learn more about Cloudcheck here.

Firstly, we can confirm these requests for information are legitimate.

All NZ financial institutions must comply with the Anti-Money Laundering regulations.    Unfortunately, we don’t have all the information we need to meet these regulatory requirements for some of our InvestNow customer’s accounts.

Where we have been in contact with you directly, requesting the additional information, we very much appreciate your prompt and complete responses to these requests.

Here are some FAQs which address some of the specific information requests:

• What documents can be provided as evidence of Source of Funds?

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In some circumstances, we may be required to ask you about the source of the funds that you have invested, and ask for documents to verify this information – for example, if you made an unusually large deposit. This table shows examples of the documents that we may be able to accept as evidence of the source of your funds:

This list is not exhaustive and the types of documents we would accept will depend on your individual circumstances and the amounts involved. In most circumstances we can also […]

Some common questions for verifying your identity using the IDScan tool from Cloudcheck

I use an iPhone, and it can’t detect my camera.  What do I do?

1. Go to Settings
2. Find and select Safari
3. Scroll towards the bottom and select Camera
4. Change permission to Ask
5. Reload the Safari page and you grant access when requested

I use an Android phone, and it can’t detect my camera or I accidentally rejected access to my camera.

If you are using Android 10 or below please do the following:

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Follow these simple steps to provide details about your intended use for your InvestNow account (Nature & Purpose).

Some existing customers have received an email from InvestNow asking them to provide responses to questions about the purpose and intended use of their InvestNow account, in order to meet the requirements of Section 17(a) of the AML/CFT Act. Please refer to the following instructions regarding how to update these responses online:

Step 1 – Login and select Account Settings.

Step 2 – […]