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      • Off-market transfer request
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    • InvestNow’s 10 investing principles
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What is the difference between an Investor and a Member?

An Investor is the entity (Individual, Joint, Trust or NZ Company) that has an account with InvestNow.  A member is an individual, or individuals, that have access to the Investor account.  Members can perform one of a number of roles and can have a number of permissions.

By Mike Heath|2024-06-05T11:04:19+12:00January 9th, 2017|Account Questions, Term Definitions|Comments Off on What is the difference between an Investor and a Member?
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Do clearance periods apply to my InvestNow account?

For deposits to your InvestNow transaction account, you can expect the funds to be available by 9am the following business day, if you complete the payment from your nominated account during business hours on the prior business day and if the correct reference code has been used. Note that this depends on processing times for your bank (our bank is BNZ) and that deposits made during the weekend may not be processed until Tuesday morning.

For withdrawals from your InvestNow transaction account to your nominated bank account, the cut-off is 4pm for […]

By Mike Heath|2023-11-09T10:51:03+13:00January 9th, 2017|Account Questions|Comments Off on Do clearance periods apply to my InvestNow account?
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What is a Passcode?

Each time you login, we shall send you a unique one-time-use code – this is known as the Passcode. You can nominate to have the Passcode sent to you as an e-mail or as a text message.

It is the additional layer of security we have applied to the login process.

To login to your InvestNow account you need the following three items:

  1. The e-mail address you used when you registered with InvestNow and opened an account
  2. The password you selected for logging in
  3. The Passcode
By Mike Heath|2019-06-14T13:35:58+12:00December 18th, 2016|Account Questions|Comments Off on What is a Passcode?
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How long does the login verification/security code last for?

You have fifteen minutes to enter the security code, when logging in.  After that you will have to request a new code.  You can do this by either logging in again or click the link to request a new code.

By Mike Heath|2021-07-28T15:24:54+12:00December 18th, 2016|Account Questions|Comments Off on How long does the login verification/security code last for?
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What does the data on the Invest page represent?

The Invest page contains the following information for each fund:

  • Name of the fund
  • Transaction fee, if a fund charges an exit or entry fee.
  • Fees – the Total Fund charges (including GST) which is made up of:
    Total Management & Administration charges, including Manager’s basic fee and other management and administration charge
    The data is sourced from The Disclose Register.
  • 1 Year & 5 Year performance data. This data is net of fees and before tax.
  • Fund fact sheets, available for download
  • Fund Product Disclosure Statement (PDS), available for download
By Mike Heath|2022-11-09T08:44:42+13:00December 18th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on What does the data on the Invest page represent?
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What do I do when the document(s) I have used to complete the AML verification, expire?

We will be in touch with you prior to the expiry date of the document(s) you have used for the AML verification process, and will advise you to repeat the AML verification process with your new documents.

You will hear from us approximately one month prior to your original documents expiring, and will have one month, after the expiry date of the original documents, in which to complete the AML verification. If you do not complete this within the month, your account may be suspended until the task is completed […]

By Mike Heath|2019-06-14T13:39:03+12:00December 18th, 2016|Account Questions|Comments Off on What do I do when the document(s) I have used to complete the AML verification, expire?
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What are the different member types for InvestNow?

There are four different member types for InvestNow:

  • Owner
  • Accountant
  • Auditor
  • Viewer

Each member type can have either Authoriser permissions (has full delegated authority and access to the account and all functionality) or view-only where they are unable to process any transactions.

By Mike Heath|2019-06-14T13:39:46+12:00December 18th, 2016|Account Questions|Comments Off on What are the different member types for InvestNow?
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When are my buys and sells completed?

When are my buy and sells completed?

The cut-off time for the receipt of buy or sell orders and cleared funds for all Funds is currently 12pm NZ time (Monday to Friday, excluding national public holidays).

If buy or sell orders are accepted before the cut-off time for a Fund on a valuation day, units will normally be issued or redeemed price determined at the end of that day.

Please note that this does not apply to Russell Investments, Antipodes Partners, Elevation Capital or Pie Funds:

  • Russell Investments NZ PIE funds – for […]
By Mike Heath|2023-08-08T08:23:55+12:00December 18th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off on When are my buys and sells completed?
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Can I have more than one account on InvestNow?

Yes you can.

You can have more than one account and you can be linked with more than one account – for example:

Mike wants to operate a Family Trust account plus a Joint account for him and his wife Julie. Mike can be linked to both accounts and can use the same e-mail address for both, although InvestNow will have to help with the set up when one e-mail address is linked to more than one account.

By Mike Heath|2019-06-14T13:45:59+12:00December 18th, 2016|Account Questions|Comments Off on Can I have more than one account on InvestNow?
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Can I perform an off-market transfer?

Yes you can.

Please request the off-market transfer request here.  We will then prepare an off-market transfer form and email it to you (using the email address already linked to your InvestNow account) for you to sign and return to us. Please note that the original signed copy of the form may be required.

By Mike Heath|2020-12-04T17:21:02+13:00December 18th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on Can I perform an off-market transfer?
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InvestNow is a member of the Apex Group
To learn more about the Apex Group please visit our Who We Are page here.

Security steps to protect you online
Online security best practices and additional steps to take, specific to your InvestNow account. Read our FAQ here.

Investor & Portfolio Reports
You can produce an Investor Report for your Managed Funds or Term Deposits portfolio anytime, online - see our FAQ here. You can also produce an Investor Report for your KiwiSaver portfolio anytime, online - see our FAQ here.

Cash Balances
Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees, which are not passed on to our customers. Read our FAQ here.

InvestNow Service, InvestNow KiwiSaver Scheme & Foundation Series Funds
Our focus is on helping people and providing information, based upon understanding their objectives and level of knowledge. We are one component of a person's financial landscape and actively promote that our customers seek personalised advice from qualified advisers external to InvestNow. Past performance is not necessarily indicative of future performance. The issuer and manager of the InvestNow KiwiSaver Scheme and Foundation Series Funds is FundRock NZ Ltd. For the InvestNow KiwiSaver Scheme Product Disclosure Statement click here. For the Foundation Series Product Disclosure Statement click here.

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