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      • Off-market transfer request
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How is any income or distributions from funds paid to me?

If you selected to have any income or distributions paid to you, and not reinvested in the same fund, any monies will be credited to your InvestNow Transaction Account.

If you had selected to have any income or distributions reinvested in the specific fund, this will happen automatically.

By Mike Heath|2019-06-14T14:20:11+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on How is any income or distributions from funds paid to me?
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Are orders always processed?

Your buy and sell orders are carried out according to the time frames specified in the “When are my buys and sells completed?”

Public holidays will cause small delays and there can potentially be other delays due to additional tasks being carried out by the fund managers – we would not expect these delays to be any longer than a few business days.

By Mike Heath|2019-06-14T14:20:53+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions|Comments Off on Are orders always processed?
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Can I cancel an order?

Yes you can cancel a Buy or Sell order up until 12pm of the business day in which you placed the order. Where you have placed an order on a non-business day, you can cancel the order up until 12pm of the next business day.

By Mike Heath|2019-06-14T14:21:22+12:00December 10th, 2016|Account Questions|Comments Off on Can I cancel an order?
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Can I amend an order?

No you can not amend an order. If the order is still in a pending status then you can cancel it. You can then create a new Buy or Sell order.

By Mike Heath|2019-06-14T14:21:54+12:00December 10th, 2016|Account Questions|Comments Off on Can I amend an order?
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How do I know if my Invest or Sell order has been executed?

You will receive a notification in a number of ways:

  1. The order will appear in the list of Completed orders on the Orders page
  2. The addition (invest) or reduction (sell) of units will appear in your Holdings.
By Mike Heath|2019-06-14T14:22:38+12:00December 10th, 2016|Account Questions|Comments Off on How do I know if my Invest or Sell order has been executed?
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Do I need any specific investment knowledge?

InvestNow does not provide financial advice.

Prior to investing in any Fund you should read the disclosure material and research the managed fund to ensure that it meets your specific investment needs.

We believe it is good practice to get independent financial advice, and recommend that you get this. A list of Authorised Financial Advisers (AFAs) is available on the FMA’s website: www.fma.govt.nz

Websites such as sorted.org.nz are also a useful resource. Visit their “Investing & savings guide” for helpful information.

By Mike Heath|2019-06-14T14:24:19+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off on Do I need any specific investment knowledge?
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Do I need to invest a minimum initial amount?

There is no minimum amount for deposits into your InvestNow Transaction Account.

Minimum investment amount for Managed Funds purchases is $50, when part of a Regular Investment Plan, or $250 for one-off investments

By Mike Heath|2019-06-14T14:24:54+12:00December 10th, 2016|Account Questions, Investment Portfolio Management Questions, Product/Choosing Products Questions|Comments Off on Do I need to invest a minimum initial amount?
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Can I create a direct debit from my Nominated Account to my InvestNow account from within InvestNow?

Not currently – it’s on our list of enhancements for the service. We shall let you know once it has been developed.

In the meantime you have to transfer money into your InvestNow Transaction Account by online bill payment or direct credit from your Nominated bank account.

By Mike Heath|2019-06-14T14:26:23+12:00December 10th, 2016|Account Questions|Comments Off on Can I create a direct debit from my Nominated Account to my InvestNow account from within InvestNow?
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How much interest does my InvestNow cash account earn?

Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees (for example, a $0.15 fee for each and every deposit by a customer, and a $30 Telegraphic Transfer fee for each purchase of units in managed funds based in Australia) which are not passed on to our customers.

The interest that InvestNow receives is the Official Cash Rate (OCR). 

Here are some examples […]
By Mike Heath|2022-12-05T15:56:03+13:00December 10th, 2016|Account Questions|Comments Off on How much interest does my InvestNow cash account earn?
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What is a nominated account?

When you open your InvestNow account you are asked to provide the details of a nominated bank account (nominated account). You deposit money into your InvestNow Transaction account from your nominated bank account and when you withdraw money from InvestNow it is transferred to your nominated bank account. The nominated bank account must be under your control.

We do not accept cheque or cash deposits.

By Mike Heath|2019-06-14T14:27:36+12:00December 10th, 2016|Account Questions, Term Definitions|Comments Off on What is a nominated account?
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InvestNow is a member of the Apex Group
To learn more about the Apex Group please visit our Who We Are page here.

Security steps to protect you online
Online security best practices and additional steps to take, specific to your InvestNow account. Read our FAQ here.

Investor & Portfolio Reports
You can produce an Investor Report for your Managed Funds or Term Deposits portfolio anytime, online - see our FAQ here. You can also produce an Investor Report for your KiwiSaver portfolio anytime, online - see our FAQ here.

Cash Balances
Cash balances in InvestNow Transaction Accounts do not accrue interest. InvestNow receives the interest on any money held within the Transaction Account, which helps to pay costs associated with offering and operating InvestNow, including bank fees, which are not passed on to our customers. Read our FAQ here.

Complaints
Any complaints or problems should be directed to us (InvestNow) for resolution through our internal dispute resolution process. InvestNow Saving and Investment Service Limited Level 2, Woodward House 1 Woodward Street PO Box 25003 Wellington 6140 Telephone: 0800 499 466 Email: contact@investnow.co.nz. Read more here.

InvestNow Service, InvestNow KiwiSaver Scheme & Foundation Series Funds
Our focus is on helping people and providing information, based upon understanding their objectives and level of knowledge. We are one component of a person's financial landscape and actively promote that our customers seek personalised advice from qualified advisers external to InvestNow. Past performance is not necessarily indicative of future performance. The issuer and manager of the InvestNow KiwiSaver Scheme and Foundation Series Funds is FundRock NZ Ltd. For the InvestNow KiwiSaver Scheme Product Disclosure Statement click here. For the Foundation Series Product Disclosure Statement click here.

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